I’ashia Henderson
Customer Service Associate
Minden,LA
Summary
Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer service associate
Walmart
11.2019 - Current
- Answered phones and resolved customer issues and complaints
- Entered customer data into [Software] system
- Served as primary point of contact for customer inquiries and questions
- Enhanced customer satisfaction with fast, knowledgeable service
- Processed customer transactions according to established policies and procedures
- Handled exchanges, returns, and refunds
- Documented, researched, and resolved customer service issues
- Handled customer inquiries, billing questions, payments, and service requests
- Delivered fast and friendly service regarding questions and service complaints.
Automated Logistical Specialist
US Army
02.2019 - Current
- Arkansas national GUard
- Create work orders for vehicle repairs and supplies
- Dispatch soldiers to specified locations/sites
- Setup VATS as needed
- Uphold the mission of the National Guard to protect and defend
- Supervise inventory and maintain equipment records/parts
Education
High School Diploma -
Emerson High School
Emerson, AR 08.2004 - 5 2016
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Military Occupational School
07.2019 - 10 2019
Physical Therapy
Southern Arkansas University
Magnolia, AR 08.2016 - 05.2019
Skills
Complex problem-solvingundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Customer service associate
Walmart
11.2019 - Current
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Military Occupational School
07.2019 - 10 2019
Automated Logistical Specialist
US Army
02.2019 - Current
Physical Therapy
Southern Arkansas University
08.2016 - 05.2019
High School Diploma -
Emerson High School
08.2004 - 5 2016
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