Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Llanel Verduzco

Yorktown,VA

Summary

Operations Manager and dedicated Nurse with extensive experience at My Jack Of All Trades and Sentara, recognized for enhancing operational efficiency and patient care through effective project planning and health safety compliance. Proven expertise in performance monitoring and incident management, consistently achieving high customer and patient satisfaction rates. Demonstrated leadership in fast-paced settings, developing QA protocols while motivating large teams to excel in demanding environments. Committed to driving results that enhance business operations, profitability, and team development.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

My Jack Of All Trades
Chesapeake, VA
06.2017 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Performed cost analysis for various projects to determine budget requirements.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Created detailed reports on the performance of individual departments within operations.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assessed potential risks associated with projects and implemented plans to minimize those risks.
  • Assigned work and monitored performance of project personnel.

Nurse

Sentara
Virginia Beach, VA
08.2020 - 11.2023
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
  • Administered medications, tracked dosages, and documented patient conditions.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Performed physical assessments to identify any changes in the patient's condition or needs.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Responded quickly and effectively in emergency situations utilizing advanced life saving skills when needed.
  • Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.

Education

Associate of Applied Science - Nursing

ECPI University
Newport News, VA

Skills

  • Performance reporting
  • Incidents management
  • Health and safety compliance
  • Performance monitoring
  • Production
  • Project planning and development
  • Contract review and recommendations
  • Operations monitoring

Certification

  • CPR and First Aid
  • WRT/ASD Certified
  • OSHA 10 Certificate

Languages

Spanish
Native/ Bilingual

Timeline

Nurse

Sentara
08.2020 - 11.2023

Operations Manager

My Jack Of All Trades
06.2017 - Current

Associate of Applied Science - Nursing

ECPI University

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Llanel Verduzco