IBHADE IHENYEN

• Facilitated claimant assistance via telephone, promoting self-service system usage while upholding legal policy documentation and confidentiality standards.

Processed unemployment insurance claims through phone and online intake systems.

• Assisted claimants in developing and managing online accounts through detailed phone instructions.
• Managed high-volume phone calls, emails, and in-person inquiries regarding benefit eligibility and claim status.

• Facilitated guest reception and customer service operations by managing queries and complaints via phone, email, and general correspondence.
• Executed essential administrative tasks to ensure efficient department functionality, such as managing supplies, coordinating meeting room availability, and maintaining organized records.
• Managed event logistics for associate recognition functions and optimized meeting room scheduling to support efficient office operations and communication.
• Managed daily cash flow activities, ensuring accurate vault balancing and timely register replenishment to maintain operational integrity and customer trust.
• Oversaw comprehensive onboarding activities, including preparation of source documents, accurate completion of Form I-9s, and effective facilitation of new hire orientation sessions.
• Establish and maintain the admin archive system, including active and terminated personnel files.
• Demonstrate initiative, personal awareness, professionalism, integrity, and exercise confidentiality in all areas.
• Facilitated the development and rollout of training initiatives in conjunction with management to strengthen associates' customer service and sales abilities.

• Fostered positive customer relationships by warmly greeting shoppers and maintaining consistent eye contact.
• Implemented strategies to achieve and exceed sales goals on an hourly and daily basis, while actively promoting loyalty and reward initiatives to boost customer retention.
• Processed payments, issued receipts, applied promotional codes, and managed returns accurately. Assisted customers with payment processing, receipt issuance, promotional code application, and return management.
• Streamlined resolution of customer inquiries by utilizing comprehensive knowledge of inventory and store layout.
• Oversaw daily operations, executing sales strategies and upholding visual standards to enhance customer satisfaction.