IBRAHIM HAJI SHAIBOU
Bowie,MD
Summary
Detail-oriented problem solver with 300+ training hours and experience in cloud computing. Interested in attaining a career that will allow me the opportunity to excel in the cloud environment as well as highlight my previous work experience and leadership abilities.
Technical Account Manager with more than 7 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
Umra Tech
Bowie, MD
06.2016 - Current
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Exceeded sales goals, increased revenue and facilitated sales.
- Updated sales strategies and marketing channels to increase overall profitability by 50%
CEO
SHATU TRAVEL AND TOUR LLC
Bowie, MD
04.2012 - Current
- Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
- Maintained effective staff and resource utilization rates to balance financial and operational obligations.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Drove implementation of new market expansion to propel business forward and adapt to market changes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Agile Product Owner
Bellfleuretech
New York, NY
01.2021 - 01.2022
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Owned and prioritized product backlog.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
Education
Cloud Computing
Generation USA
Washington DC07.2021
Business Consulting - Business Administration
US Institute of Diplomacy And Human Right
Washington DC06.2021
Linux Operating System - Linux
ABC IT Education
Maryland12.2020
M.D. - Public Administration
Mersin University
Mersin Turkey 12.2018
Bachelor Degree - Political Science
University of Buea Cameroon
Cameroon02.2011
Skills
- Credit Term and Price Quotes
- Database Management
- RFP Process
- Product and Service Promotion
- Bid Specifications
- Contract Terms Determination
Certification
AWS Certified Cloud Practitioner
Languages
English
French
Turkish
Arabic
Timeline
Agile Product Owner
Bellfleuretech
01.2021 - 01.2022
Senior Technical Account Manager
Umra Tech
06.2016 - Current
CEO
SHATU TRAVEL AND TOUR LLC
04.2012 - Current
Cloud Computing
Generation USA
Business Consulting - Business Administration
US Institute of Diplomacy And Human Right
Linux Operating System - Linux
ABC IT Education
M.D. - Public Administration
Mersin University
Bachelor Degree - Political Science
University of Buea Cameroon