Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ibsnafkallinie Alexandre

Orlando,FL

Summary

Dedicated and detail-oriented Medical Receptionist with a strong background in providing excellent front desk and patient support. Skilled in appointment scheduling, insurance verification, and maintaining accurate, confidential records using systems like Epic and Intergy. Recognized for a calm, professional demeanor and strong communication skills that help create a smooth and welcoming experience for every patient. Brings a well-rounded foundation in customer service, with experience in healthcare, hospitality, and youth programs.

Overview

9
9
years of professional experience

Work History

Medical Receptionist

Orange Blossom Family Health
02.2022 - Current
  • Coordinated patient scheduling, check-in/check-out, and billing payments.
  • Verified insurance, demographics, and health history to ensure accurate and current patient records.
  • Assisted patients with completing medical forms and required documentation.
  • Maintained strict confidentiality in compliance with HIPAA and office policies.
  • Proficient in Epic; previously used Intergy for patient records and office workflows.

Host

Bahama Breeze
12.2021 - 02.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Cashier

Ross Dress for Less
08.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Child and Youth Program Assistant

Branches United Methodist Church
01.2016 - 07.2018
  • Assisted in supervising children during camp activities, games, and lessons.
  • Helped organize and lead group activities, ensuring a safe and engaging environment.
  • Supported staff with setup, cleanup, and daily routines.
  • Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor and outdoor settings.

Education

Associate of Arts - Health Administration

Valencia College
Orlando, FL
05-2025

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Basic life support for health care providers (BLS)

Languages

hatian creole
Native or Bilingual

Timeline

Medical Receptionist

Orange Blossom Family Health
02.2022 - Current

Host

Bahama Breeze
12.2021 - 02.2022

Cashier

Ross Dress for Less
08.2019 - 12.2021

Child and Youth Program Assistant

Branches United Methodist Church
01.2016 - 07.2018

Associate of Arts - Health Administration

Valencia College

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Ibsnafkallinie Alexandre