IBTIHAL NOUREDDINE
Casablanca
Summary
I am highly motivated for the position of Flight Attendant, possessing an excellent sense of service, strong interpersonal skills, and a polished professional appearance. I am fluent in both French and English, enabling me to communicate effectively in an international environment. I also possess strong teamwork skills and the ability to handle stressful situations. Dynamic, meticulous, and passionate about the aviation industry, I am ready to fully commit myself to the training and duties entrusted to me.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Receptionist
Hotel Barcelo
Casablanca
06.2024 - 08.2024
- Complaint and Issue Management; Coordination with Other Hotel Departments
- Greeted guests upon arrival, ensuring a welcoming atmosphere.
- Managed phone inquiries and directed calls to appropriate departments.
- Maintained accurate records of reservations and guest information using hotel management software.
- Respond to customer requests and questions.
- Clients check-in and check-out
Reception Service Client
Marjane Californie
Casablanca
06.2023 - 10.2023
- Greet customers warmly as soon as they enter the store.
- Provide information on the products, promotions, and services offered.
- Record sales and process payments cash, credit cards and checks.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Passenger Services Agent
IFC Delegation
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
Head Hostess
Gitex
12.2024 - 01.2025
- Welcoming International Presidents in APM5
- Assisted with check-in processes, ensuring efficient handling of International Presidents in APM5
Receptionist
Airport Mohamed VI
Casablanca
03.2025 - Current
- Passenger reception at the terminal entrance or at the information counters.
- Directing travelers to check-in counters, boarding gates, or connecting flights.
- Responses to inquiries regarding flights, airport services, or security procedures.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Monitored flight schedules and communicated updates to passengers regarding delays or gate changes.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
Education
High School Diploma - SVT
(Life & Earth Sciences/Biology)
CasablancaTraining - Excel-Word
CFPNC Cabin Crew Training
Skills
- Word and Excel
- Excellent interpersonal skills
- Customer/Client relations
- Calm demeanor
- Team player
- Appointment scheduling
- Adaptability
- Greeting and seating clients
- Creativity
- Data inputting
- Attention to detail
- Patience
- Verbal and written communication
Accomplishments
High school diploma SVT (Life & Earth Sciences/Biology)
- Customer service and passenger reception
- Air cabin/transport training
- Advanced English proficiency
- Microsoft Excel and Word proficiency
- Beauty/aesthetics training
- Basic emergency or first aid knowledge (from Red Crescent training)
Certification
- Flight attendant/customer service certification in air and maritime transport (CFPNC Naviguant Cabine)
- C1 English language certification
- Red Crescent certification (likely first aid/emergency training)
- Computer skills diploma/certification in Excel and Word
- Aesthetics/beauty diploma
LANGUES
Arabic
English
French
Spanish
Timeline
Receptionist
Airport Mohamed VI
03.2025 - Current
Head Hostess
Gitex
12.2024 - 01.2025
Receptionist
Hotel Barcelo
06.2024 - 08.2024
Reception Service Client
Marjane Californie
06.2023 - 10.2023
Passenger Services Agent
IFC Delegation
High School Diploma - SVT
(Life & Earth Sciences/Biology)
Training - Excel-Word
CFPNC Cabin Crew Training