Icia Keller
Columbia City,IN
Summary
I am an energetic team player invested in helping my team be the best they can be, as well as a versatile treatment coordinator with a several-year track record of providing consistent and professional assistance to patients amongst several specialties. I am committed to communicating the best standards of treatment according to the each individuals care. I am responsible and reliable able manage the workload of several physicians and providers. I am ready to help my next team!
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
Treatment Coordinator
Sycamore Hills Dentistry
Fort Wayne, Indiana
01.2024 - Current
- Assisted patients with appointment scheduling and treatment plan coordination.
- Communicated with insurance providers to verify patient coverage and benefits.
- Managed patient records using electronic health record systems.
- Educated patients on treatment options and procedures available.
- Coordinated follow-up appointments and ensured timely reminders for patients.
- Maintained a clean and organized reception area for patient comfort.
- Collaborated with clinical staff to streamline workflow processes.
- Processed customer invoices ensuring accuracy and timely submission.
- Managed account reconciliations to maintain updated financial records.
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Monitored communication systems during emergencies to ensure effective information flow.
Patient Service Representative (Expanded Role)
Aspen Dental
Fort Wayne, IN
09.2023 - 01.2024
- Serve as stand-in Office Manager as needed, providing leadership and support to ensure smooth daily operations and attending district meetings to keep office up to date.
- Handle ordering of office and clinical supplies to maintain inventory levels.
- Oversee accounts receivable, including billing, payments, and resolving discrepancies.
- Assist with staff coordination and conflict resolution, acting as a liaison between team members and management.
- Manage front desk operations, including greeting patients, answering phones, and handling check-ins/check-outs.
- Verify patient insurance coverage, obtain necessary authorizations, and maintain a strong understanding of dental insurance policies and billing processes.
- Coordinate patient scheduling to ensure efficient workflow and minimize wait times.
- Process referrals and maintain accurate patient records.
Administrative Assistant
Ophthalmology Consultants of Fort Wayne
Fort Wayne, IN
09.2022 - 09.2023
- Managed patient scheduling and appointment confirmations for ophthalmology consultations.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Assisted in preparing examination rooms and ensuring necessary equipment availability.
- Communicated with patients regarding insurance information and billing inquiries.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Supported administrative tasks, including data entry and filing documentation efficiently.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Clinic Clerk (Expanded Role)
Appalachian Regional Healthcare
Prestonsburg, Kentucky
12.2019 - 07.2022
- Managed patient check-in and appointment scheduling efficiently throughout various specialisty offices and the hospitals COVID clinic.
- Assisted with maintaining accurate patient records and documentation.
- Communicated effectively with medical staff regarding patient inquiries.
- Processed patient payments and managed billing inquiries promptly.
- Ensured compliance with health regulations and safety protocols consistently.
- Trained new clerks on office procedures and software systems effectively.
- Organized medical files for easy access by healthcare providers regularly.
Administrative Assistant
Ophthalmology Consultants of Fort Wayne
Fort Wayne, IN
01.2019 - 01.2020
- Managed patient scheduling and appointment confirmations for ophthalmology consultations.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Assisted in preparing examination rooms and ensuring necessary equipment availability.
Education
Northrop High School
Fort Wayne, INSome College (No Degree) - Psychology
Indiana University, Purdue University Fort Wayne
Fort Wayne, INSkills
- Office administration
- Patient care coordination
- Financial counseling
- Healthcare operations
- Medical terminology
- Accounts receivable
- Customer relationship management
- Treatment education
Certification
- CPR and BLS
- Hygiene Explosion Trained
References
References available upon request.
Timeline
Treatment Coordinator
Sycamore Hills Dentistry
01.2024 - Current
Patient Service Representative (Expanded Role)
Aspen Dental
09.2023 - 01.2024
Administrative Assistant
Ophthalmology Consultants of Fort Wayne
09.2022 - 09.2023
Clinic Clerk (Expanded Role)
Appalachian Regional Healthcare
12.2019 - 07.2022
Administrative Assistant
Ophthalmology Consultants of Fort Wayne
01.2019 - 01.2020
Northrop High School
Some College (No Degree) - Psychology
Indiana University, Purdue University Fort Wayne