Summary
Overview
Work History
Education
Skills
Timeline
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Ida Rodriguez

Rockport,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Agent

American National Insurance Co.
Corpus Christi, TX
01.2024 - Current
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

CSR

Circle K
Rockport, WA
08.2022 - 01.2024
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Medical Assistant

South Texas Family Planning Health Corp
Rockport, TX
01.2010 - 05.2019
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.

Education

Certification -

Southern Careers Institute Inc
Corpus Christi, TX
05-2007

GED -

Del Mar College
Corpus Christi, TX
05-2001

Skills

  • Customer Service Abilities
  • Problem-Solving Skills
  • Positive Attitude
  • Bilingual
  • Effective Communication
  • Team Player
  • Punctual And Reliable
  • Self Motivation

Timeline

Agent

American National Insurance Co.
01.2024 - Current

CSR

Circle K
08.2022 - 01.2024

Medical Assistant

South Texas Family Planning Health Corp
01.2010 - 05.2019

Certification -

Southern Careers Institute Inc

GED -

Del Mar College

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Ida Rodriguez