Idaleia Arnoold
Beaumont
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at Alorica. Skilled in customer service and team leadership, achieving high customer retention rates through effective strategies. Demonstrates strong work ethic, integrity, and empathy, ensuring seamless operations and positive work environments.
Overview
10
10
years of professional experience
Work History
Cashier
McDonald's Restaurant
11.2022 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center
Alorica
10.2016 - 06.2018
- Managed daily operations of the dialer system, ensuring seamless integration with other technologies utilized in the call center environment.
- Promoted a positive work culture within the call center through fostering open dialogue and encouraging employee input on scheduling practices.
- Monitored call center metrics regularly, identifying trends or issues that may impact overall performance levels.
- Achieved high customer retention rates by implementing effective call center strategies and training programs for agents.
Housekeeping
Kountze Nursing Center
04.2014 - 06.2015
- Enhanced team productivity by providing regular training and performance evaluations for housekeeping staff.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
Education
Associate of Arts - Medical Assistant
LIT
Beaumont, TX08.2012
High School Diploma -
Kountze High
Kountze05.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier
McDonald's Restaurant
11.2022 - 03.2024
Call Center
Alorica
10.2016 - 06.2018
Housekeeping
Kountze Nursing Center
04.2014 - 06.2015
Associate of Arts - Medical Assistant
LIT
High School Diploma -
Kountze High
Similar Profiles
Nargis AfzallyNargis Afzally
Order Taker at McDonald's RestaurantOrder Taker at McDonald's Restaurant
Rafael LopezRafael Lopez
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Jose Carrillo-AlvaradoJose Carrillo-Alvarado
Cashier at McDonald's RestaurantCashier at McDonald's Restaurant
Luz Gonzales BernalLuz Gonzales Bernal
Crew Member at McDonald's RestaurantCrew Member at McDonald's Restaurant
Sam MontalbanoSam Montalbano
Host at 5 Under Golf CenterHost at 5 Under Golf Center