Idalia Bertoldi
Hoboken,NJ
Summary
Dynamic and adaptable professional with a proven track record in customer service and effective problem-solving. Excelled at Maverick Concierge INC by enhancing guest satisfaction and resolving conflicts swiftly. Demonstrates a strong work ethic and exceptional communication skills, contributing to positive outcomes in diverse settings. Skilled in front desk support and fostering collaborative environments.
Overview
10
10
years of professional experience
Work History
Concierge
Maverick Concierge INC
09.2024 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Lead Teacher
Lightbridge Academy
08.2022 - 03.2024
- Create a safe, nurturing, and stimulating classroom environment conducive to learning and exploration.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Lead Teacher, Toddler Room/ Cook
Smart Start Learning Academy
06.2019 - 08.2022
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked well in a team setting, providing support and guidance.
Correctional Officer
Juvenile Detention Center
04.2015 - 06.2019
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Restrained juvenile inmates when disturbances required physical intervention.
Education
Certified Nursing Assistant
Workforce
Union City, NJ06-2010
GED -
Bergen County Community College
Hackensack, New Jersey06-2008
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Guest Services
- Reliable punctuality
- Housekeeping
- Front desk support
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Concierge
Maverick Concierge INC
09.2024 - Current
Lead Teacher
Lightbridge Academy
08.2022 - 03.2024
Lead Teacher, Toddler Room/ Cook
Smart Start Learning Academy
06.2019 - 08.2022
Correctional Officer
Juvenile Detention Center
04.2015 - 06.2019
Certified Nursing Assistant
Workforce
GED -
Bergen County Community College
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