IDALIS M. RIVERA
Hopewell Junction,NY
Summary
Experienced with regional operational management, focused on driving performance and growth. Utilizes strategic planning and leadership to enhance team productivity and operational efficiency. Track record of fostering collaborative environment and achieving significant business goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Director
Doherty Enterprises - Panera Bread
09.2023 - Current
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
District Manager
Take Home The Bread - Panera Bread
01.2021 - 09.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
Regional Catering Sales & Operations Manager
Take Home The Bread - Panera Bread
04.2019 - 01.2021
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted post-event evaluations with clients, identifying areas for improvement and implementing changes accordingly.
- Increased catering sales by developing and maintaining strong relationships with clients and streamlining operations.
Assistant Manager
Take Home The Bread - Panera Bread
03.2017 - 04.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Lead Business Office Associate
CarMax
06.2014 - 12.2016
- Diligently reconciled several accounts such as sales audit, credit cards, customer deposit, mail refund, cash disbursements, and unfunded contracts
- Trained and lead team to consistently outperform industry standards in all company and state regulated audits
- Proficiently executed business office portion for weekly on-site auction with full oversight on related operations
Operations Manager
Courtyard by Marriott
08.2012 - 05.2014
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Successfully increased guest survey scoring and consistently rated exceptional in Audits
- Directly responsible for maintaining product inventory and performing in house quality assessments of the products and overall guest experience
Skills
- Multi-unit management
- Operational efficiency
- Attention to detail
- Problem-solving abilities
- Hiring and Recruiting
- Staff training and development
- Client Procurement and Retention
- Adaptability and flexibility
Accomplishments
- Fast Casual Cafe of the Year 2024
Certification
Certified Food Safety Manager, ServSafe
Timeline
Area Director
Doherty Enterprises - Panera Bread
09.2023 - Current
District Manager
Take Home The Bread - Panera Bread
01.2021 - 09.2023
Regional Catering Sales & Operations Manager
Take Home The Bread - Panera Bread
04.2019 - 01.2021
Assistant Manager
Take Home The Bread - Panera Bread
03.2017 - 04.2019
Lead Business Office Associate
CarMax
06.2014 - 12.2016
Operations Manager
Courtyard by Marriott
08.2012 - 05.2014
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