Idania Reyes
Houston,TX
Summary
Dynamic professional with extensive experience in property management at Bend at Oak Forest Apartments. Proven track record in enhancing resident satisfaction through exceptional customer service and effective lease administration. Bilingual with strong organizational skills, adept at navigating Fair Housing regulations and achieving successful outcomes in delinquent payment recovery.
Overview
15
15
years of professional experience
Work History
Assistant Property Manager
Bend at Oak Forest Apartments
Houston, TX
02.2023 - Current
- Update daily records of rents, deposits, and application fees received from residents, ensuring accuracy and timeliness
- Issued notices related to late payments, eviction proceedings, and returned checks in compliance with legal requirements
- Actively pursued recovery of delinquent payments, utilizing state and local laws to ensure compliance and successful collection
- Managed scheduling and coordination of evictions and handling of skipped units to maintain property operations
- Delivered exceptional customer service to both prospective and existing residents, ensuring a positive living experience
- Conducted inspections of move-outs and vacancies upon request to ensure property standards and readiness
- Participate in resident retention activities and events to enhance community engagement and satisfaction
Patient Care Coordinator
Pathfinder Pediatric Home Care
The Woodlands, TX
10.2021 - 02.2023
- Process referrals including interviewing clients to determine the nature and the degree of the diagnosis
- Receive and input data collected
- Verify customers' insurance eligibility and obtain insurance authorizations
- Responsible for obtaining initial insurance/managed care benefits for insurance providers
- Work with the Clinical Director and the Area Managers to staff referrals
- Schedule evaluations and admissions
- Submits authorization requests for all new clients and clients needing reauthorizations
- Tracks authorization denials and follows through the appeals process
- Review therapy documentation submitted to assure standards are being met
Scheduling Specialist I
Baylor College of Medicine
01.2020 - 10.2021
- Responsible for booking, coordinating and rescheduling appointments to assist patient needs
- Routed calls to the correct staff members, registered patients in epic system
- Prepared correspondence for new patients to be mailed or emailed
- Verified insurance information and pre-certification of insurance benefits
- My Chart analyst- assisted patients with the activation of my chart accounts, reset passwords and usernames, also help patients log in to their telehealth visits through my chart app
Insurance Specialist/ Administrative Assistant
Car Store
11.2015 - 01.2020
- Company Overview: dealership
- Assisting with all auto insurance claims, reviewing and making sure settlements were fair
- Prepared outgoing correspondence for insurance companies, and submitted required documents to insurance companies for proper closing on insurance claims
- Customer service: answered calls, processed payments applying them correctly to the accounts
- Scheduled appointments and helped with all administrative assistant tasks
- Dealership
Customer Service Rep
C. Cavazos Insurance
08.2010 - 11.2014
- Company Overview: farmers insurance agent
- Assisting with all aspects of administrative management
- Customer Service- In person or over the phone
- Assisting Agent to make sales calls offering insurance products (auto, home, life and commercial policies) to meet each individuals needs
- Farmers insurance agent
Education
High School Diploma -
HOUSTON HEIGHTS HIGH SCHOOL
Houston, TX05.2006
Skills
- Microsoft Excel
- Organizational skills
- Bilingual
- Fair Housing regulations
- Customer service
- Property management
- Leadership
- Property leasing
- Lease administration
Timeline
Assistant Property Manager
Bend at Oak Forest Apartments
02.2023 - Current
Patient Care Coordinator
Pathfinder Pediatric Home Care
10.2021 - 02.2023
Scheduling Specialist I
Baylor College of Medicine
01.2020 - 10.2021
Insurance Specialist/ Administrative Assistant
Car Store
11.2015 - 01.2020
Customer Service Rep
C. Cavazos Insurance
08.2010 - 11.2014
High School Diploma -
HOUSTON HEIGHTS HIGH SCHOOL
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