Tasheena Island
Chicago,IL
Summary
Results-driven property management professional with a seven-year proven track record in the industry seeking full-time employment opportunities. Recognized for delivering exceptional customer and patient service, excelling in effective communication with diverse stakeholders. Committed to upholding best practices in operations, compliance, and management to ensure seamless and efficient execution of processes.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Manage Chicago
04.2019 - 02.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Processed security deposit refunds.
- Attended staff meetings and took extensive notes to share with property manager.
Custodian Maintenance Supervisor
Total Facility Maintenance
09.2018 - 01.2021
- Cleaning inside & outside around school buildings also cleaning classrooms bathrooms an taking trash out.
Education
Associate - Real Estate
University Of Phoenix
Chicago, ILDiploma -
Wendell Phillips High School
Skills
- Customer Service
- Management
- Excel
- Data Entry
- Receptionist
- Time Management
- Microsoft Word
- Appointment scheduling
- Microsoft Excel
- HRIS
- Microsoft Powerpoint
Timeline
Assistant Property Manager
Manage Chicago
04.2019 - 02.2024
Custodian Maintenance Supervisor
Total Facility Maintenance
09.2018 - 01.2021
Diploma -
Wendell Phillips High School
Associate - Real Estate
University Of Phoenix