Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Devan Heroux-Creus

Riverview

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

5
5
years of professional experience

Work History

Community Sales Manager

Ashton Woods
09.2024 - Current
  • Successfully launched the Montague Chase community in Westchase, overseeing a successful presale phase before model homes were open-demonstrating strong market engagement and early buyer trust.
  • Sell new homes with a focus on Ashton Woods' curated Design Collections, guiding buyers through personalized upgrade options that align with their lifestyle and aesthetic preferences.
  • Manage the entire sales cycle from contract to closing, maintaining alignment across construction, lending, and operations to ensure a smooth and informed customer experience.
  • Leverage Vimeo video communication to engage prospects, showcase product highlights, and maintain personalized follow-up throughout the buying journey.
  • Collaborate with the corporate Marketing team to produce community and product-focused content for social media, helping elevate brand visibility and support ongoing lead generation.
  • Act as the main point of contact for buyers throughout the process, fostering transparency, trust, and customer satisfaction.

Mentor

Starlight Homes/Ashton Woods
02.2021 - Current
  • Selected to mentor newly hired consultants through a 5-week onboarding and sales training program.
  • Led sessions on sales process fundamentals, CRM usage, objection handling, and contract writing/presentation.
  • Conducted role-playing exercises and provided real-time coaching to accelerate new hire confidence and effectiveness.

Purchasing Coordinator

Ashton Woods
01.2024 - 09.2024
  • Managed the vendor bidding process for new home construction trades, evaluating proposals based on cost, quality, and historical performance to support strategic sourcing decisions.
  • Played a key role in relaunching Ashton Woods in the Tampa Bay market, helping establish foundational purchasing operations after years of regional inactivity.
  • Led the setup and configuration of Dynamic Builder, the company's internal pricing and purchase order (PO) management system-ensuring all trade partners, pricing, and job costs were accurately integrated.
  • Recognized for strong performance with the Shining Star Award (2024).

New Home Sales Consultant

Starlight Homes
03.2020 - 09.2024
  • Sold 103 homes totaling $31.7 million in revenue, consistently ranking as a top-performing consultant within the division.
  • Delivered a consultative, relationship-focused sales experience-guiding buyers from initial inquiry through contract signing and closing, while aligning home features with personal needs.
  • Became highly proficient in mortgage financing, using it as a strategic sales tool to explain affordability, overcome objections, and move prospects confidently toward closing.
  • Partnered closely with preferred lenders to educate buyers on financing options, pre-approval steps, rate structures, and payment breakdowns-strengthening trust and driving decision-making.
  • Managed a high-volume sales pipeline using CRM software, ensuring consistent communication, lead tracking, and timely follow-ups.
  • Collaborated cross-functionally with construction and lending teams to ensure timely home delivery and exceptional customer experiences.

Marketing Ambassador

Starlight Homes
01.2021 - 03.2023
  • Served as liaison between the Tampa division and Corporate Marketing team.
  • Gathered and submitted curated content, including 'Happy Homeowner' testimonials and on-site sales team features for use in social media and brand campaigns.
  • Contributed to enhanced visibility of the Tampa division through timely, authentic content that aligned with brand messaging.

Education

Bachelor of Science - Food and Resource Economics

University of Florida
Gainesville, FL
12.2019

Skills

  • Customer relationship management
  • CRM management
  • Team leadership
  • Training and development
  • Effective communication
  • Problem solving
  • Multitasking Abilities

Awards

  • Shining Star Award, 12/01/24, Ashton Woods
  • One to Watch, 11/01/22, Tampa Bay Builder's Association
  • Rookie of the Year, 11/01/21, Tampa Bay Builder's Association

Timeline

Community Sales Manager

Ashton Woods
09.2024 - Current

Purchasing Coordinator

Ashton Woods
01.2024 - 09.2024

Mentor

Starlight Homes/Ashton Woods
02.2021 - Current

Marketing Ambassador

Starlight Homes
01.2021 - 03.2023

New Home Sales Consultant

Starlight Homes
03.2020 - 09.2024

Bachelor of Science - Food and Resource Economics

University of Florida

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Devan Heroux-Creus