EMILY DUVAL
Birmingham
Summary
Dedicated professional with over a decade of experience in customer communications, sales administration, and inventory control. Proven ability to rapidly master new skills and adapt to dynamic environments. Expertise in managing store operations to drive efficiency and enhance customer satisfaction. Committed to fostering a positive team atmosphere while achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Associate Manager
Madewell
BIRMINGHAM, AL
06.2019 - Current
- Implemented comprehensive training programs and coaching sessions to empower team members in meeting and exceeding sales goals.
- Designed and deployed comprehensive strategies aimed at improving customer satisfaction within the store environment.
- Contributed to strategic planning efforts alongside senior management, aligning departmental objectives with broader company vision.
- Identified key trends through sales data analysis to enhance merchandising effectiveness.
Sales Lead
ANN TAYLOR LOFT
BIRMINGHAM, AL
08.2017 - 06.2019
- Drove revenue by proactively managing the client experience while effectively performing Manager on Duty responsibilities.
- Strategically planned execution of store set merchandising and ran weekly communication with the Regional Visual Director.
- Conducted monthly operational assessment inspections to ensure our store exceeded brand and safety standards.
Sales Associate
ANN TAYLOR LOFT
BIRMINGHAM, AL
05.2016 - 08.2017
- Built a client base through listening to individual needs while working to find the best style and fit.
- Built a client base through listening to individual needs while working to find the best style and fit.
- Utilized time management skills balancing between client-facing interactions and fulfilling online orders in store.
- Extensive POS System knowledge
Digital Content Specialist
UPTICK MARKETING
BIRMINGHAM, AL
03.2017 - 07.2017
- Optimized client content for search engine optimization (SEO) through targeted keyword research and effective link building.
- Executed digital PR strategies to secure grassroots links and enhance brand visibility for clients.
- Organized the Magic City Marketing Makeover competition and reveal event. Uptick held the annual event to give local non-profits a chance at free digital marketing services.
Education
B.A. - Mass Communication and Journalism
SAMFORD UNIVERSITY
BIRMINGHAM, AL05-2016
Skills
- Operations management
- Public relations
- Sales coaching
- Social media literacy
- Microsoft Office
- Workforce education
Timeline
Associate Manager
Madewell
06.2019 - Current
Sales Lead
ANN TAYLOR LOFT
08.2017 - 06.2019
Digital Content Specialist
UPTICK MARKETING
03.2017 - 07.2017
Sales Associate
ANN TAYLOR LOFT
05.2016 - 08.2017
B.A. - Mass Communication and Journalism
SAMFORD UNIVERSITY