Dyllan Funcheon
Jacksonville,FL
Summary
Proven leader with extensive experience in retail management, notably at Ralph Lauren, where strategic planning and staff development were leveraged to enhance productivity and foster a positive workplace culture. Skilled in operations management and negotiation, my approach has consistently driven results, achieving significant improvements in team performance, customer satisfaction and brand elevation.
Overview
11
11
years of professional experience
Work History
Associate Manager
Ralph Lauren
Saint Augustine, FL
04.2016 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Developed pricing strategies, balancing objectives and customer satisfaction
- Managed merchandise and visuals across departments
Supervisor
Ralph Lauren
Saint Augustine, FL
04.2016 - 04.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Store Manager
Ann Taylor Factory
Saint Augustine, FL
02.2013 - 04.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Education
Associate Of Applied Business - Business
St. John’s River State College
Saint Augustine, FLSkills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Staff Training and Development
- Project Management
- Store management
- Sales Coaching
- Marketing Management
- Brand Promotion
- Human Resources Management
- Recruiting and interviewing
- Task Delegation
- Product and service knowledge
- Staff Development
- Team motivation
- Project management abilities
- Employee Scheduling
- Workload Management
- Employee performance evaluation
- Retail Operations Management
- Recruitment and hiring
- Teamwork and Collaboration
Accomplishments
I have been on more than a dozen projects across U.S. and Canada, where I lead as a department lead and project lead. I also stepped in as acting General manager for 3 months, while our manager was on Leave.
Timeline
Associate Manager
Ralph Lauren
04.2016 - Current
Supervisor
Ralph Lauren
04.2016 - 04.2019
Store Manager
Ann Taylor Factory
02.2013 - 04.2016
Associate Of Applied Business - Business
St. John’s River State College