IDZAI JULIET CHADUKA
Newport Beach,CA
Summary
Dynamic, results-oriented professional with over 12 years of experience in customer service and corporate communications across diverse organizations. Recognized for exceptional team-building and mentoring abilities, complemented by advanced networking skills that drive value and foster collaboration. Proven track record in generating revenue and nurturing client relationships through a keen understanding of customer needs and tailored solutions. Adept at strategic planning and effective communication, consistently achieving sales targets while aligning efforts with evolving business objectives.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Sales Consultant
Econet Wireless Zimbabwe
01.2016 - 06.2024
- Exceeded quarterly sales target by an average of 18% by developing and implementing effective sales strategies.
- Trained new staff and lead agent shops.
- Achieved and surpassed sales targets by 20% within the first quarter.
- Improved customer satisfaction by 5% from 8 million customers through excellent communication skills and professional follow-up services.
- Created and maintained product databases and promotions for brand loyalty.
- Managed the sales process from lead generation to closing deals with clients and partners successfully.
- Provided high volume work output in a deadline driven environment.
- Provided first aid and Environmental Health Safety (SHE) for staff and customers.
- May 2023-July 2023 underwent secondment in the capacity of Territory Lead where I was responsible for High value customer management, reporting to the Area Manager, budgeting and report writing.
- Ensuring that activations and executed and surpass the stretch target allocated per region.
- Organizing and coordinating events for both internal and external customers.
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to launch promotional campaigns successfully.
- Trained new sales representatives on product knowledge and sales techniques.
- Analyzed sales data to inform strategic decision-making processes.
- Led initiatives to streamline sales processes and enhance customer experience.
- Mentored junior staff, fostering a collaborative and high-performance team environment.
Call Centre Representative
Econet Wireless Zimbabwe
01.2013 - 01.2016
- Managed approximately 260 inbound/outbound calls per day in a courteous and professional manner.
- Identified customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Built sustainable relationships and engage customers by taking the extra mile.
- Championed and trained staff on new products and services launched within the group.
- Achieved product knowledge test scores of not less than 90% which made query resolutions.
- Frequently attended educational seminars to improve knowledge and performance level.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed orders and returns accurately, maintaining detailed records in CRM systems.
- Trained new team members on customer service protocols and system navigation.
- Enhanced service delivery by implementing feedback mechanisms for continuous improvement.
Administrator
Radiation Protection Authority Of Zimbabwe
01.2011 - 01.2013
- Supporting company leadership and supervising administrative department activities for staff members.
- Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
- Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
- Built sustainable relationships and engaged clients by taking the extra mile.
- Established and maintained an organizational climate that encourages the development, retention, and high level of morale among personnel.
- Actively participated in capacity building and skills development.
Sales Administrator
Hammer & Tongues
2010 - 01.2011
- Received and processed purchase orders.
- Issued sales transaction invoices.
- Contacted customers by phone or email to answer queries and obtain missing information.
- Directed feedback from customers to relevant departments.
- Compiled monthly sales reports.
- Maintained and updated sales and customer records.
- Built sustainable relationships and engaged customers by taking the extra mile.
- Managed sales order processing and tracking using CRM software to ensure timely fulfillment.
- Coordinated communication between sales team and clients, enhancing customer satisfaction through effective follow-up.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and enhancing stock accuracy.
Education
Masters of Business Administration -
Midlands State University
12.2023
BSc Honors - Sociology & Gender Development Studies
Women's University in Africa
12-2009
Diploma - Business Administration
Christian College In Southern Africa
01.2009
Diploma - Information Technology
Macmane School of Computing
01.2006
Certificate - Information Systems
Macmane School of Computing
01.2006
Skills
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
Customer relationship management
CRM proficiency
Persuasive communication
Prospecting skills
Time management
Accomplishments
- Resolved product issue through consumer testing.
- Achieved first contact resolution through effectively helping with research
Certification
Certificate in Information Systems
Certificate in Business Information Systems
Certificate in Grooming and Etiquette
Languages
English
Professional Working
Interests
- Outdoor Recreation
- Rock Climbing
- Camping
Timeline
Sales Consultant
Econet Wireless Zimbabwe
01.2016 - 06.2024
Call Centre Representative
Econet Wireless Zimbabwe
01.2013 - 01.2016
Administrator
Radiation Protection Authority Of Zimbabwe
01.2011 - 01.2013
Diploma - Business Administration
Christian College In Southern Africa
Diploma - Information Technology
Macmane School of Computing
Certificate - Information Systems
Macmane School of Computing
Sales Administrator
Hammer & Tongues
2010 - 01.2011
Masters of Business Administration -
Midlands State University
BSc Honors - Sociology & Gender Development Studies
Women's University in Africa
HOBBIES
Traveling, Hiking, Public Speaking