IDZAI JULIET CHADUKA
Newport Beach,CA
Summary
Dynamic, results-oriented professional with over 12 years of experience in customer service and corporate communications across diverse organizations. Recognized for exceptional team-building and mentoring abilities, complemented by advanced networking skills that drive value and foster collaboration. Proven track record in generating revenue and nurturing client relationships through a keen understanding of customer needs and tailored solutions. Adept at strategic planning and effective communication, consistently achieving sales targets while aligning efforts with evolving business objectives.
Overview
1
1
Certification
2025
2025
years of professional experience
Work History
Sales Consultant
Econet Wireless Zimbabwe
01.2016 - 06.2024
- Exceeded quarterly sales target by an average of 18% by developing and implementing effective sales strategies.
- Trained new staff and lead agent shops.
- Achieved and surpassed sales targets by 20% within the first quarter.
- Improved customer satisfaction by 5% from 8 million customers through excellent communication skills and professional follow-up services.
- Created and maintained product databases and promotions for brand loyalty.
- Managed the sales process from lead generation to closing deals with clients and partners successfully.
- Provided high volume work output in a deadline driven environment.
- Provided first aid and Environmental Health Safety (SHE) for staff and customers.
- May 2023-July 2023 underwent secondment in the capacity of Territory Lead where I was responsible for High value customer management, reporting to the Area Manager, budgeting and report writing.
- Ensuring that activations and executed and surpass the stretch target allocated per region.
- Organizing and coordinating events for both internal and external customers.
- Developed and maintained strong relationships with clients to drive sales growth.
- Conducted market research to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to launch promotional campaigns successfully.
- Trained new sales representatives on product knowledge and sales techniques.
- Analyzed sales data to inform strategic decision-making processes.
- Led initiatives to streamline sales processes and enhance customer experience.
- Mentored junior staff, fostering a collaborative and high-performance team environment.
Call Centre Representative
Econet Wireless Zimbabwe
01.2013 - 01.2016
- Managed approximately 260 inbound/outbound calls per day in a courteous and professional manner.
- Identified customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Built sustainable relationships and engage customers by taking the extra mile.
- Championed and trained staff on new products and services launched within the group.
- Achieved product knowledge test scores of not less than 90% which made query resolutions.
- Frequently attended educational seminars to improve knowledge and performance level.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed orders and returns accurately, maintaining detailed records in CRM systems.
- Trained new team members on customer service protocols and system navigation.
- Enhanced service delivery by implementing feedback mechanisms for continuous improvement.
Administrator
Radiation Protection Authority Of Zimbabwe
01.2011 - 01.2013
- Supporting company leadership and supervising administrative department activities for staff members.
- Handling basic office tasks, such as filing, delivering mail, answering emails and phone calls, and data entry.
- Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
- Built sustainable relationships and engaged clients by taking the extra mile.
- Established and maintained an organizational climate that encourages the development, retention, and high level of morale among personnel.
- Actively participated in capacity building and skills development.
Sales Administrator
Hammer & Tongues
Harare Zimbabwe
2010 - 01.2011
- Received and processed purchase orders.
- Issued sales transaction invoices.
- Contacted customers by phone or email to answer queries and obtain missing information.
- Directed feedback from customers to relevant departments.
- Compiled monthly sales reports.
- Maintained and updated sales and customer records.
- Built sustainable relationships and engaged customers by taking the extra mile.
- Managed sales order processing and tracking using CRM software to ensure timely fulfillment.
- Coordinated communication between sales team and clients, enhancing customer satisfaction through effective follow-up.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Streamlined inventory management processes, reducing discrepancies and enhancing stock accuracy.
Education
Masters of Business Administration -
Midlands State University
12.2023
BSc Honors - Sociology & Gender Development Studies
Women's University in Africa
12-2009
Diploma - Business Administration
Christian College In Southern Africa
01.2009
Diploma - Information Technology
Macmane School of Computing
01.2006
Certificate - Information Systems
Macmane School of Computing
01.2006
Skills
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
- Product and service sales
Customer relationship management
CRM proficiency
Persuasive communication
Prospecting skills
Time management
Accomplishments
- Resolved product issue through consumer testing.
- Achieved first contact resolution through effectively helping with research
Certification
Certificate in Information Systems
Certificate in Business Information Systems
Certificate in Grooming and Etiquette
Languages
English
Professional Working
Interests
- Outdoor Recreation
- Rock Climbing
- Camping
Timeline
Sales Consultant
Econet Wireless Zimbabwe
01.2016 - 06.2024
Call Centre Representative
Econet Wireless Zimbabwe
01.2013 - 01.2016
Administrator
Radiation Protection Authority Of Zimbabwe
01.2011 - 01.2013
Certificate - Information Systems
Macmane School of Computing
Diploma - Information Technology
Macmane School of Computing
Diploma - Business Administration
Christian College In Southern Africa
Sales Administrator
Hammer & Tongues
2010 - 01.2011
Masters of Business Administration -
Midlands State University
BSc Honors - Sociology & Gender Development Studies
Women's University in Africa
HOBBIES
Traveling, Hiking, Public Speaking