Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ieasha Green

Houston,TX

Summary

Dynamic and results-driven professional with extensive experience in customer service at The Houstonian Hotel, Club & Spa. Proven ability to enhance guest satisfaction through effective problem-solving and strong teamwork. Skilled in managing multi-line phone systems and maintaining accurate records, fostering positive relationships that drive repeat business.

Overview

6
6
years of professional experience

Work History

Sales Associate

Crown Direct Marketing
Houston, TX
12.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained accurate inventory records using point-of-sale systems to ensure stock availability.
  • Collaborated with team members to optimize store layout for improved customer flow and sales.
  • Processed transactions efficiently, ensuring accuracy in cash handling and payment processing.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.

Front Desk Receptionist

The Houstonian Hotel, Club & Spa
08.2023 - 11.2025
  • Greeted guests warmly, ensuring a positive first impression of hotel experience.
  • Managed multi-line phone system, efficiently routing calls to appropriate departments.
  • Processed check-ins and check-outs, maintaining accurate records in reservation system.
  • Provided information about hotel amenities and local attractions, enhancing guest satisfaction.
  • Implemented feedback mechanisms to improve service quality and guest relations initiatives.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Front Desk Receptionist

TDCJ
Dayton, TX
04.2020 - 08.2023
  • Assisted in coordinating special requests and resolving guest inquiries promptly.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Education

High School Diploma -

Crosby High School
Crosby, TX
05.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving

Timeline

Sales Associate

Crown Direct Marketing
12.2025 - Current

Front Desk Receptionist

The Houstonian Hotel, Club & Spa
08.2023 - 11.2025

Front Desk Receptionist

TDCJ
04.2020 - 08.2023

High School Diploma -

Crosby High School