Ieashia Henderson
Atlanta,CA
Summary
Accomplished Benefits Administrator with a proven track record at Gusto, showcasing expertise in benefits administration and a knack for effective communication. Excelled in enhancing employee satisfaction through meticulous record-keeping and resolving inquiries with professionalism. Demonstrated strong analytical skills and a commitment to confidentiality, significantly improving enrollment procedures and engagement activities.
Overview
8
8
years of professional experience
Work History
Benefits Administrator
Gusto
Atlanta, Ga
10.2024 - Current
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
Scheduling Coordinator
Heart of Vinings Dentistry
Atlanta, GA
05.2024 - 10.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
Benefits Coordinator
BC Insourcing
Marietta, GA
04.2022 - 05.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Customer Advocate
Delta Dental
Alpharetta, GA
04.2017 - 04.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
Education
Bachelor Of Science - Nursing
Morris Brown College
Atlanta, GABachelor Of Business - Business Administration
Tuskegee University
Tuskegee, ALSkills
- Effective communication
- Benefits administration expertise
- Enrollment procedures
- Engagement activities
Timeline
Benefits Administrator
Gusto
10.2024 - Current
Scheduling Coordinator
Heart of Vinings Dentistry
05.2024 - 10.2024
Benefits Coordinator
BC Insourcing
04.2022 - 05.2024
Customer Advocate
Delta Dental
04.2017 - 04.2022
Bachelor Of Science - Nursing
Morris Brown College
Bachelor Of Business - Business Administration
Tuskegee University