IEISHA SMITH
Rantoul / Chicago ,IL
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant District Manager
HZ OPS HOLDINGS LLC
Springfield, IL
08.2022 - Current
- Conducted thorough market analysis to identify areas of opportunity for new restaurant openings or renovations within the district territory.
- Boosted sales by analyzing market trends and adjusting marketing strategies accordingly.
- Reduced employee turnover through effective recruitment and retention strategies.
- Coordinated successful grand openings for new restaurants in the district, ensuring smooth operations from day one while generating positive publicity in local markets.
- Increased employee engagement levels by implementing reward systems that recognized exceptional service delivery from team members.
- Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
- Utilized keen problem-solving skills to address and resolve any issues that arose within the district, ensuring minimal disruption to daily operations.
Restaurant General Manager
Group 2029 BK INC
Champaign IL
02.2018 - 11.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor Of Arts - Business Administration And Management
Westwood College - Denver North
Chicago, IL05.2003
Skills
- Brand standards
- Labor Management
- Operations Management
- Sales Growth
- Cost Control
- Food Safety
Certification
Serve Safe
Timeline
Restaurant District Manager
HZ OPS HOLDINGS LLC
08.2022 - Current
Restaurant General Manager
Group 2029 BK INC
02.2018 - 11.2022
Bachelor Of Arts - Business Administration And Management
Westwood College - Denver North