Ieisha Williams
Hampton,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher
Creative Kids Childcare Center 6 Weeks - 12 Years Old
12.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
CNA
Bright Star Care Nursing Agency
01.2020 - 01.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Front Desk Receptionist
Embassy Suites
07.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Guest Relations
SeaWorld Parks & Entertainment, Inc.
06.2018 - 06.2020
- Resolved customer complaints promptly and professionally, maintaining positive guest relations.
- Promoted positive guest relations through proactive communication and attentive service.
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Directed cleaning, restocking, and customer service activities.
- Operated register to provide great customer service.
Education
Associate of Science - Medical Assistant
ECPI University
Newport News, VA04.2025
High School Diploma -
Lafayette High School
Williamsburg 06.2019
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Superb Customer Service
- Proficient multitasking skills
- Microsoft word certified
- Problem-solving abilities
Certification
-Microsoft word
-CPR
-BLS
Timeline
Teacher
Creative Kids Childcare Center 6 Weeks - 12 Years Old
12.2023 - Current
Front Desk Receptionist
Embassy Suites
07.2021 - 11.2022
CNA
Bright Star Care Nursing Agency
01.2020 - 01.2023
Guest Relations
SeaWorld Parks & Entertainment, Inc.
06.2018 - 06.2020
Associate of Science - Medical Assistant
ECPI University
High School Diploma -
Lafayette High School
-Microsoft word
-CPR
-BLS
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