Summary
Overview
Work History
Education
Skills
Timeline
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Ieneike Goncalves

Pawtucket,RI

Summary

Talented individual skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Deliver consistent and professional work for every assignment. Offer 10+ years in customer service.

Overview

12
12
years of professional experience

Work History

Certified Nursing Assistant

Kent Regency
02.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Upheld infection control and prevention policies across different patient-facing areas.

Banking Associate

Bank of America
05.2019 - 01.2021
  • Handled customer complaints with tactful communication and effective conflict resolution
  • Completed routine transactions for customers such as opening accounts and processing payments
  • Helped clients coordinate and prepare for banking center appointments
  • Referred unresolved customer grievances to designated departments for further investigation
  • Updated records with all interactions and customers transactions
  • Maintained full compliance with legal and safety regulations
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals
  • Delivered exceptional guest relations by answering calls warmly and offering immediate assistance.
  • Opened, closed, and updated accounts for customers.

Assistant Manager

Build A Bear Workshop
11.2011 - 05.2019
  • Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
  • Helped run smooth operations by independently handling day-to-day requirements
  • Supported budget development and forecasting with cost-saving measures and revenue enhancements
  • Assisted with training and developing new team members in company policies, procedures, and standards
  • Coordinated employee schedules to provide adequate coverage according to business demands
  • Delegated tasks to team members and monitored completion to verify quality and completeness of work
  • Kept all paperwork current and compliant with internal standards and legal requirements
  • Contributed to effective decision-making with detailed reports on daily operations.

Education

Associate of Science - Nursing

Community College of Rhode Island
Warwick, RI
05.2024

High School -

Penn Foster
Scranton, PA
04.2018

Skills

  • Customer service
  • Organization
  • Task prioritization
  • Time Management
  • Written communication
  • Payment processing
  • Call control
  • Banking law compliance

Timeline

Certified Nursing Assistant

Kent Regency
02.2021 - Current

Banking Associate

Bank of America
05.2019 - 01.2021

Assistant Manager

Build A Bear Workshop
11.2011 - 05.2019

Associate of Science - Nursing

Community College of Rhode Island

High School -

Penn Foster

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Ieneike Goncalves