Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesha Chandler' Thorpe

Clarksville,TN

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Vanderbilt Medical Center
Nashville, TN
04.2022 - 02.2024
  • Performed routine call center activities related to enrollment inquiries.
  • Effectively utilized provided tools to facilitate customer interactions and resolve issues.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Handled inbound customer inquiries through calls, chats, and emails.

Call Center Representative

Vanderbilt Medical Center
Nashville, TN
06.2020 - 03.2022
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Maintained accurate records of customer interactions for future reference.
  • Proficiently recorded enrollment requests, status updates, complaints, and grievances.
  • Ensured provision of precise and comprehensive data by comprehending all program obligations.
  • Performed outbound calling campaigns to promote new products or services.

CNA

NHC Rehabilitation
Springfield, TN
01.2018 - 01.2020
  • Answered patient call lights promptly and responded to requests appropriately.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Administered medications under supervision of a licensed nurse.
  • Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented patient care services by charting in designated areas.
  • Provided emotional support to family members during difficult times.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.

Aviation Structural Mechanic

United States Navy, USN
Norfolk, VA
05.2011 - 01.2018
  • Performed troubleshooting operations on malfunctioning airplane systems such as hydraulic lines or fuel tanks.
  • Tested all installed components for proper operation prior to returning the aircraft to service.
  • Operated overhead cranes or forklifts to lift heavy objects during maintenance activities.
  • Repaired structural damage to aircraft in accordance with manufacturer's specifications.
  • Ensured that safety regulations are followed at all times while performing repair or maintenance tasks.
  • Performed inspections and maintenance of aircraft components, including engines, wings, and landing gear.

Education

High School Diploma -

Hopkinsville High School
Hopkinsville, KY
05-2010

Skills

  • Scheduling
  • Data Collection
  • Paperwork Processing
  • Account updating
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Customer Service
  • Data Entry
  • Administrative Support
  • Typing 45 WPM
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Researching
  • Medical Terminology
  • Multi- Tasking
  • Computer Knowledge

Timeline

Customer Service Representative

Vanderbilt Medical Center
04.2022 - 02.2024

Call Center Representative

Vanderbilt Medical Center
06.2020 - 03.2022

CNA

NHC Rehabilitation
01.2018 - 01.2020

Aviation Structural Mechanic

United States Navy, USN
05.2011 - 01.2018

High School Diploma -

Hopkinsville High School

Similar Profiles

CREATE PROFILE
Iesha Chandler' Thorpe