Iesha Hayes
Halethorpe,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Clerical Assistant
Baltimore City Department Of Transportation
Baltimore, MD
07.2022 - 12.2023
- Provided comprehensive administrative and secretarial support to enable day-to-day business operations
- Run reporting through Microsoft Excel and perform executive assistant back up duties
- Assist with projects and perform other administrative duties and functions as they request
- Provided customer service to clients and agency
- Assist customers with any questions they have regarding their issue
- Experience with working on a computer for long periods of time
- Answer phone and assist the caller in an orderly manner daily
- Greeted visitors and customers in a friendly, professional manner.
Server
International House of Pancakes, IHOP
Halethorpe, MD
01.2022 - 07.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Customer Service/Drive-Thru Cashier
Checkers Restaurant
Catonsville, MD
04.2020 - 02.2022
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
Education
High School Diploma -
Catonsville High School
Skills
- Customer Service
- Team Player
- Multitasking
- Proficient in Microsoft Office
- Fast learner
- Organized
- Time Management
- Interpersonal Skills
- Clerical Support
- Data Entry
- Filing
- Phone call answering
- Operational processes
References
References available upon request.
Timeline
Clerical Assistant
Baltimore City Department Of Transportation
07.2022 - 12.2023
Server
International House of Pancakes, IHOP
01.2022 - 07.2022
Customer Service/Drive-Thru Cashier
Checkers Restaurant
04.2020 - 02.2022
High School Diploma -
Catonsville High School
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