Iesha Jones
Summary
Service-focused Behavior Specialist dedicated to helping clients integrate and improve wellbeing. Clear communicator supportive of individual and family needs. Strong commitment to advocacy and skill-building. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Administration Assistant
Behavioral Services of Louisiana
02.2017 - Current
- Perform a variety of clerical and administrative tasks to support an office and keep it running smoothly
- Direct communications between colleagues and customers, answer phones, and take and deliver messages
- Manage tasks, schedules, and information, organize files, and manage the office calendar
- Enter data and prepare reports
- Maintain office equipment and supplies, and order new materials as needed.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Crafted Behavioral Intervention Plans for individual students.
- Trained staff in evidence-based practices for addressing challenging behaviors and promoting positive outcomes.
- Evaluated the effectiveness of behavior interventions using data-driven approaches, making adjustments as needed to ensure success.
- Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
Mobile Expert/Lead Key Holder
T-Mobile
05.2013 - 02.2017
- Assist other staff members, welcome visitors, and perform some human resources functions
- Led sales initiatives that boosted store revenue by 15%, leveraging product knowledge and sales techniques
- Coordinated office logistics and maintained a seamless workflow, enhancing operational efficiency and reducing downtime by 10%
- Enhanced customer satisfaction by providing tailored assistance in selecting Apple and Samsung products
- Contributed to successful product launches through promotional events, driving customer excitement
- Managed high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Participated in ongoing training to stay current with Apple and Samsung product updates
- Assisted customers with product selection based on individual needs and preferences
- Managed the store as needed during open and closing shifts
- Facilitated smooth inventory management, ensuring product availability and reducing stock shortages
- Boosted sales by 15% through effective cross-selling and upselling strategies, enhancing overall store performance.
Education
Associate of Applied Science - Medical Assistant
Remington College
05.2025
Cosmetology License - Cosmetology
Paul Mitchell The School Baton Rouge
Baton Rouge, LA05.2021
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05.2013
Skills
- MS Word
- Excel
- PowerPoint
- Outlook
- Windows
- LigoLab
- Office Administration
- Administrative Support
- Word Processing
- Typing
- Data Entry
- Communication
- Organization
- Cross-platform
- Real-time Communication
- Mobile Device Management
- Offline Storage
- Patience
- Tolerance
- Professionalism
- Ethics
- HIPAA Compliance
- Compassionate Care
- Medical terminology expert
- Behavior intervention
- Emotional Regulation Techniques
Additional Information
Licensed Behavorial Analyst with LBAB
Timeline
Administration Assistant
Behavioral Services of Louisiana
02.2017 - Current
Mobile Expert/Lead Key Holder
T-Mobile
05.2013 - 02.2017
Associate of Applied Science - Medical Assistant
Remington College
Cosmetology License - Cosmetology
Paul Mitchell The School Baton Rouge
High School Diploma -
Scotlandville Magnet High School
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