IESHA MOODY
Amherst,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Unit Secretary
Kaleida Health
07.2023 - Current
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Unit Communication Clerk
Visiting Nursing Association
05.2015 - 08.2020
- Prepared schedules for over 20 nurses daily ensuring full assignments of patients and adjusting to fit their needs if there are cancellations
- Data Entry entering referrals that came in from hospitals and doctor’s offices for new or recurring patients to receive care under VNA
- Delivered quality clerical support to staff.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Direct Support Professional
Community Services For Every1
09.2013 - 05.2015
- Assisted over 10 disabled clients daily to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Transported clients to and from medical appointments with safety and efficiency.
Nurse Assistant
St. Joseph Hospital
08.2012 - 09.2013
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Education
Associate of Applied Science - Dental Hygiene
ERIE COMMUNITY COLLEGE
Buffalo, NY12.2024
Certificate - MWEE Business Certificate
UB
Buffalo, NY06.2020
Skills
- Administrative Support
- Accounting and Bookkeeping
- Patient Admittance
- Electronic Filing System
- Data Entry
- Team Communication
- Multitasking and Time Management
- Database Maintenance
- Document and File Management
- Confidentiality and Data Protection
Timeline
Unit Secretary
Kaleida Health
07.2023 - Current
Unit Communication Clerk
Visiting Nursing Association
05.2015 - 08.2020
Direct Support Professional
Community Services For Every1
09.2013 - 05.2015
Nurse Assistant
St. Joseph Hospital
08.2012 - 09.2013
Associate of Applied Science - Dental Hygiene
ERIE COMMUNITY COLLEGE
Certificate - MWEE Business Certificate
UB
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