Iesha Robinson
Atlanta,GA
Summary
Proven track record in reducing shrinkage rates at Marshalls Distribution Center, showcasing expertise in risk management and incident reporting. Demonstrated ability to handle high-stress situations with professionalism, enhancing customer loyalty. Skilled in CCTV systems and policy enforcement, achieving significant improvements in inventory accuracy and safety.
Overview
8
8
years of professional experience
Work History
Loss Prevention Specialist
Marshalls Distribution Center
03.2024 - Current
- Reduced shrinkage rates by regularly reviewing inventory counts and addressing discrepancies promptly and effectively.
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Performed regular audits of inventory levels, identifying discrepancies and taking corrective action where necessary.
Warehouse Associate
Marshalls Distribution Center
02.2017 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Package labeled and sorted products to prepare items for delivery.
- Trained new employees to use processing equipment, follow safety protocols, and properly handle hazardous materials.
Customer Service Representative
JCPenney
08.2016 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Georgia Cyber Academy
Atlanta05.2017
Skills
- Risk Management
- CCTV Systems
- Incident Reporting
- Policy Enforcement
Timeline
Loss Prevention Specialist
Marshalls Distribution Center
03.2024 - Current
Warehouse Associate
Marshalls Distribution Center
02.2017 - 03.2024
Customer Service Representative
JCPenney
08.2016 - 02.2017
Georgia Cyber Academy