Iesha Robinson-Pickens
fortworth
Summary
Dynamic Director of Admissions with a proven track record in compliance monitoring and collaborative problem-solving. Expertise in optimizing patient intake processes and enhancing communication with stakeholders to drive operational efficiency.
Overview
14
14
years of professional experience
Work History
Director of Admissions
Arlington Heights Nursing and Rehab
Fort Worth, TX
04.2025 - Current
- Developed admissions strategies to enhance patient intake and streamline processes.
- Collaborated with healthcare teams to optimize patient placement and ensure compliance with regulations.
- Managed inquiries and applications, providing timely information to prospective residents and families.
- Coordinated outreach events to promote facility services and improve community engagement.
- Analyzed feedback from new residents to identify areas for improvement in the admissions process.
- Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Organized and maintained applicant databases using CRM software, enhancing data retrieval efficiency.
- Facilitated a smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Ensured timely order processing by entering prescription information into the computer system and verifying insurance coverage.
Director of Staffing
The Lodge of Saginaw
Saginaw, TX
09.2023 - Current
- Developed and implemented staffing strategies to optimize workforce efficiency.
- Collaborated with department heads to identify staffing needs and develop job descriptions.
- Streamlined recruitment processes by leveraging applicant tracking systems for improved candidate management.
- Led onboarding programs, enhancing new hire integration and retention rates.
- Analyzed turnover data to identify trends and recommend actionable solutions for employee retention.
- Implemented data-driven approaches to improve the quality of hires, leading to higher retention rates and reduced turnover costs.
- Collaborated with management to address staffing needs and adjust schedules proactively.
- Trained new staff on scheduling processes and tools for seamless integration.
- Set schedules for Nursing staff staff by planning and designating shifts and hours.
- Monitored compliance with labor laws in schedule creation, ensuring regulatory adherence.
- Consistently met deadlines while managing multiple schedules simultaneously, demonstrating strong organizational skills under pressure.
Business Office Manager
Fountain of Life Home Health
Fort Worth, TX
12.2011 - 12.2021
- Streamlined billing processes, improving accuracy of patient invoicing and collections.
- Managed payroll operations, ensuring timely and accurate employee compensation.
- Oversaw compliance with healthcare regulations, maintaining standards for quality care delivery.
- Developed training programs for staff, enhancing operational efficiency and service quality.
- Implemented new scheduling software, optimizing resource allocation and staff assignments.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Increased accuracy in financial reporting by implementing robust accounting practices and attention to detail in data entry tasks.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Improved client satisfaction by developing customer feedback system and addressing concerns promptly and effectively.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Managed allocation and maintenance of office space and equipment, optimizing resources for maximum efficiency.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Facilitated smooth check-in processes by verifying insurance information and collecting co-payments from patients upon arrival.
- Streamlined patient admissions by accurately collecting and verifying insurance information.
- Improved patient referral process by accurately verifying insurance coverage and obtaining necessary authorizations.
Business Office Coordinator
Trail lake nu
Fort Worth, TX
05.2014 - 01.2019
- Updated reports, managed accounts, and generated reports for company database.
- Managed billing operations, ensuring accuracy and compliance with company policies.
- Oversaw reconciliation of accounts, maintaining clear communication with Residents.
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
Education
Bachelor of Science - Behavioral Sciences
University of Indianapolis
Indianapolis, IN05-2012
Skills
- Compliance monitoring
- Collaborative Problem-solving
- Admissions management
- Interviewing techniques
- Admissions oversight
- Planning and coordination
- Teamwork
- Problem-solving
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Active listening
- Relationship building
- Leadership development
- Task prioritization
- Self motivation
- Verification and eligibility
Timeline
Director of Admissions
Arlington Heights Nursing and Rehab
04.2025 - Current
Director of Staffing
The Lodge of Saginaw
09.2023 - Current
Business Office Coordinator
Trail lake nu
05.2014 - 01.2019
Business Office Manager
Fountain of Life Home Health
12.2011 - 12.2021
Bachelor of Science - Behavioral Sciences
University of Indianapolis