Ignacia Molina
Miami,FL
Summary
Resourceful Head Hostess recognized for high productivity and efficient task completion. Possess specialized skills in guest service management, reservation system operation, and team coordination. Excel in communication, problem-solving, and multitasking, ensuring seamless dining experiences for guests and smooth operations for the establishment.
Overview
4
4
years of professional experience
Work History
Head Hostess
red the Steakhouse
Miami Beach, FL
08.2023 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Trained new hostesses in customer service and job duties.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Maintained records of reservations, cancellations, special requests, no-shows.
- Maintained knowledge of current menu items, garnishes, ingredients.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Receptionist Assistant
Vitrinalab Foundation
Miami, FL
02.2021 - 08.2023
- Greeted customers, delivery persons and official representatives.
- Displayed professional standards at reception desk to impress visitors.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Maintained office supply inventory and placed orders to meet demand.
Customer Service Representative
Publix
Miami, FL
09.2020 - 01.2021
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Education
High School Diploma -
South Miami Senior High School
Miami, FL05.2021
Skills
- Mail sorting
- Correspondence writing
- Spreadsheet tracking
- Documentation and record-keeping
- Call handling
Timeline
Head Hostess
red the Steakhouse
08.2023 - Current
Receptionist Assistant
Vitrinalab Foundation
02.2021 - 08.2023
Customer Service Representative
Publix
09.2020 - 01.2021
High School Diploma -
South Miami Senior High School
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