Chrystelle Aghakhani
Simi Valley,CA
Summary
Hardworking professional with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Viva La Pasta
Simi Valley, CA
09.2023 - Current
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Greeted customers and escorted them to their tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
Tutor
Conejo Elementary School
Thousand Oaks, CA
09.2022 - 04.2023
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
- Created a positive learning environment that was conducive to student success.
- Demonstrated various teaching techniques to engage students in the learning process.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
Customer Service Representative
Abram Imports
Thousand Oaks, CA
10.2020 - 02.2023
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Westlake Highschool
Westlake Village, CA06-2024
Skills
- Dining customer service
- Conflict Resolution
- Reservation coordination
- Guest Relations Management
- Cash Handling
- Social Perceptiveness
- Relationship Building
- Sales and Marketing
- Call Routing
- Mail Sorting
- Inventory Control
- Customer Service
- Telephone Etiquette
- Hospitality services
Languages
Armenian
Native/ Bilingual
Timeline
Restaurant Hostess
Viva La Pasta
09.2023 - Current
Tutor
Conejo Elementary School
09.2022 - 04.2023
Customer Service Representative
Abram Imports
10.2020 - 02.2023
High School Diploma -
Westlake Highschool
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