Ignacio Cruz
Monterey,CA
Summary
Hardworking, energetic employee enthusiastic about his work. A very good salesman, who has patience, drive, superior communication skills, and great customer engagement. I am willing to learn any new skills that are necessary for my job. I am a very accountable person, who works hard and does not give up easily.
Overview
4
4
years of professional experience
Work History
Salesman, Cashier/Customer Service
El Estero Car Wash
Monterey, CA
04.2021 - Current
- Developed strong client relationships through consistent communication and exceptional customer service.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
High School Diploma -
Monterey High School
101 Herrmann Dr, Monterey Ca 06-2023
Skills
- Upselling and through communication of our services
- Building relationships with clientele
- Money handling
- Consistent Hard-Worker
- Complex Problem-solving
- Great Negotiation Tactics
- Time management
- Patience and empathy
- Great work ethic and integrity
- Terminal/ Computer Operation
- Issue resolution
- Professionalism and courtesy
Languages
Spanish
Native or Bilingual
Timeline
Salesman, Cashier/Customer Service
El Estero Car Wash
04.2021 - Current
High School Diploma -
Monterey High School