Ignacio Martinez
Las Vegas
Summary
Dynamic professional with over 18 years in collections, specializing in debt negotiation and fair debt collection practices. Recognized for mentoring junior collectors and developing effective collection strategies that enhance recovery rates and reduce delinquency risk.
Overview
24
24
years of professional experience
Work History
Senior Collector
UNIFY Financial Credit Union
Las Vegas, NV
03.2008 - 03.2026
- Led collection strategies to optimize recovery rates and reduce delinquency risk.
- Mentored junior collectors on effective communication techniques and negotiation skills.
- Developed and implemented process improvements to enhance operational efficiency in collections department.
- Analyzed accounts for potential escalations, recommending tailored solutions for complex cases.
- Communicated with customers to address payment issues and set up plans. to discuss past-due accounts and negotiated payment plans.
- Started repossession process to recover assets from delinquent customers. upon failure of other collection methods.
- Identified customers with unpaid debts to facilitate payment arrangements. with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Entered client details and notes into system for interdepartmental access and review.
- Established relationships with customers to encourage payment of delinquent accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Mentored new employees on best practices in collections techniques, fostering a culture of continuous learning within the team.
- Conducted performance reviews, providing feedback to improve team productivity and morale.
Recovery Specialist
Toyota Financial Services
Torrance, CA
06.2002 - 02.2008
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Maintained detailed documentation on all case activities, ensuring compliance with industry regulations and company policies.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
- Reviewed accounts and provided recommendations regarding repossession actions.
Education
No Degree - General Education
California State University Los Angeles
Los Angeles, CAHigh School Diploma -
Pius X High School
Downey, CA06-1991
Skills
- Payment processing
- Credit analysis
- Debt negotiation
- Skip tracing
- Collections strategies
- Documentation skills
- Fair debt collections practices
Timeline
Senior Collector
UNIFY Financial Credit Union
03.2008 - 03.2026
Recovery Specialist
Toyota Financial Services
06.2002 - 02.2008
No Degree - General Education
California State University Los Angeles
High School Diploma -
Pius X High School