Ignacio Miguel Borrego
Georgetown,TX
Summary
Extensive experience as a shift lead at Honest Mary's, excelling in team management and customer satisfaction. Proven ability to enhance sales through effective upselling and problem-solving. Skilled in training employees and maintaining quality control, ensuring a profitable and efficient operation with over 4 years of work experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Shift Leader
Honest Mary's
12.2024 - Current
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Front of House Employee
Honest Mary's
03.2024 - 12.2025
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Established welcoming atmosphere by greeting each guest warmly.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Restaurant Server
Canta Catarina
09.2021 - 11.2023
- Increased sales significantly by upselling higher-end products to customers.
- Greeted new customers, discussed specials, and took orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
Cedar Park High School
Cedar Park, TXAssociate of Arts - Radio Television Film
Austin Community College
Austin, TX12-2025
Skills
- Team management
- Reliability
- Quality control
- Active listening
- Problem-solving
- Equipment maintenance
- Multitasking
- Detail orientation
- Adaptability
- Professional demeanor
- Employee training
Languages
Spanish
English
Certification
- Adobe Certified Professional in Digital Video Using Adobe Premiere Pro
Timeline
Crew Shift Leader
Honest Mary's
12.2024 - Current
Front of House Employee
Honest Mary's
03.2024 - 12.2025
Restaurant Server
Canta Catarina
09.2021 - 11.2023
High School Diploma -
Cedar Park High School
Associate of Arts - Radio Television Film
Austin Community College