Ignacio A Ruiz

• Responsible for safety, driving and maintenance on compay truck
• In charge to pick up and deliver rental iterms.
• Developing and Maintain customer relationships as well upselling and cross-selling products and services.
• Replacing used and outdated products
• Servicing equipment that requires maintenance
• Identify products and services that can benefit customers
• Prospecting
• Visiting customer site, making presentations, setting appointments
• Delivering sales on goals

• Ensure the Front End and Maintenance Department's high standards.
• Exceed customer expectations.
• Responsible for schedules and keeping associates' time sheets updated.
• A great achievement in managing work hours following department projections and keeping the department operating within labor hours allowed.
• In charge of cashier training, Alcohol Sales certificates, WIC program, and maintenance associates training programs.
• Provide department coverage following cashier/baggers ratios.
• Work closely with Store Management to provide help to other departments.
• Ensure all associates have a safe, friendly, inclusive, and respectful workplace.
• Hold all Front End and Maintenance associates accountable.

Customer Service Manager

• Knowledge and implementation of policies.
• Ensure pricing accuracy for items that are scanned.
• Supervise customer service team.
• Resolve customer concerns and provide support and leadership to associates.

Home & Health Manager

• In charge of the store when the Store Director was absent.
• Responsible for setting and maintaining seasonal promo isles.
• Maintain all departments full of products with accurate ordering and rotation.
• Scheduling according to projections.
• Control of backstock, resets, and out-of-date products.

Grocery / Home & Health Assistant Manager

• Assist the Department manager in daily operations, inventory, and administrative work.
• Provide support to the front end.
• Coordinating and enforcing systems, policies, and procedures.

Frozen Manager / Dairy Manager

• In charge of ordering, stocking, and rotating frozen/ dairy department products using inventory control.
• Control of backstock and out-of-date products.
• Provide help in Grocery as needed.
• Supervise the grocery crew when the Grocery Assistant is not present.

• Developed and implemented effective marketing plans involving regular physician visits to increase sales of drugs.

• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.

• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.