Ijnanya Devine
Philadelphia,Pennsylvania
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Paratransit Operator
Total Transit Corp
04.2023 - Current
- Improved passenger satisfaction by providing timely and efficient transportation services to individuals with disabilities.
- Enhanced safety measures by conducting thorough pre-trip vehicle inspections and addressing potential issues promptly.
- Maintained accurate records of trips, mileage, and passenger information for organizational efficiency and regulatory compliance.
- Assisted passengers with boarding and disembarking the vehicle, ensuring their comfort and well-being throughout the journey.
- Drove up to 12-passenger shuttle bus to and from destination.
Home Health Aide
Private Care Giver
08.2022 - 12.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Home Health Aide
Comfort Keepers
06.2022 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
Delivery Driver
Amazon
12.2021 - 06.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
Supplement Processor
UCS
11.2021 - 06.2022
- Received and reviewed incoming documents and materials.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office.
Home Health Aide
Like Family We Care LLC
03.2020 - 03.2022
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed rapport to create safe and trusting environment for care.
- Developed individual care plans for clients based on specific needs.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2019
Skills
- Safe Driving Practices
- Conflict Resolution Techniques
- Verbal and Written Communication
- Health and Safety Regulations
- Problem Solving Aptitude
- Stress Management Techniques
- Time Management Proficiency
- Basic Computer Literacy
- Data Accuracy
- Document Processing
- Product Knowledge
- Information Security
Timeline
Paratransit Operator
Total Transit Corp
04.2023 - Current
Home Health Aide
Private Care Giver
08.2022 - 12.2022
Home Health Aide
Comfort Keepers
06.2022 - 08.2022
Delivery Driver
Amazon
12.2021 - 06.2022
Supplement Processor
UCS
11.2021 - 06.2022
Home Health Aide
Like Family We Care LLC
03.2020 - 03.2022
High School Diploma -
South Philadelphia High School
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