Summary
Overview
Work History
Education
Skills
Timeline
Generic

I'kerrie Jackson

New Orleans,LA

Summary

Dedicated Sales Specialist with proven insurance knowledge and exceptional call handling skills. Committed to enhancing customer satisfaction through effective communication. Demonstrating the ability to resolve verification issues and manage appointment scheduling efficiently, contributing to improved patient access and satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Spring Venture Group
Kansas City, Missouri
04.2024 - Current
  • Assisted clients in selecting appropriate insurance products based on individual needs.
  • Educated customers about policy features and benefits to enhance understanding.
  • Followed up with customers post-sale to ensure satisfaction with their purchase decision.
  • Managed inbound inquiries and provided detailed product information to prospects.

Insurance Verification Specialist

Lcmc Health
New Orleans, Louisiana
08.2023 - 04.2024
  • Communicated with insurance providers to resolve verification issues.
  • Assisted patients with registration and insurance verification processes.
  • Scheduled appointments and managed patient inquiries efficiently.
  • Handled incoming calls and provided information on services offered.

Patient Access Representative

Care Now
Houston, Texas
04.2023 - 08.2023
  • Scheduled appointments and managed patient inquiries efficiently.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Answered phones promptly in a professional manner.
  • Collected co-pays and other payments from patients at time of service.

Pharmacy Technician

CVS Pharmacy
Houston, Texas
06.2021 - 07.2023
  • Assisted pharmacists with medication preparation and inventory management tasks.
  • Handled customer inquiries and provided product recommendations at the pharmacy counter.
  • Processed prescription orders accurately and efficiently for patient fulfillment.
  • Collaborated with healthcare professionals to coordinate patient care services effectively.

Education

High School Diploma -

Eleanor Mcmain High School
New Orleans, LA
05-2019

Skills

  • Time management
  • HIPAA compliance
  • Call handling
  • Customer service
  • Data entry skills
  • Communication skills

Timeline

Sales Specialist

Spring Venture Group
04.2024 - Current

Insurance Verification Specialist

Lcmc Health
08.2023 - 04.2024

Patient Access Representative

Care Now
04.2023 - 08.2023

Pharmacy Technician

CVS Pharmacy
06.2021 - 07.2023

High School Diploma -

Eleanor Mcmain High School
I'kerrie Jackson