IKSHELL SAVONA
Cleveland,OH
Summary
Highly motivated management professional with experience leading administrative operations and providing excellent customer service. Experienced in project management, budgeting, and staff management. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Aspen Dental
Brooklyn , OH
09.2023 - Current
- Scheduled patient appointments and procedures.
- Performed administrative duties such as filing, faxing, photocopying.
- Maintained accurate records of services provided during each visit or procedure.
- Verified insurance information, collected payments, and scheduled appointments.
ADMINISTRATIVE MANAGER
All Star Learning Center
Cleveland, Ohio
01.2019 - 08.2023
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Demonstrated ability to effectively manage multiple projects and prioritize tasks
- Managed day-to-day operations of a busy office environment including scheduling appointments, ordering supplies
- Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.
CASE MANAGER
Families First
Cleveland, Ohio
07.2022 - 10.2022
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care
- Counseled individuals on emotional issues associated with their disabilities or illnesses
- Facilitated referrals to collaborative specialty health providers to drive continuity of care
- Participated in team meetings to discuss case management strategies for individual cases.
Education
HIGH SCHOOL DIPLOMA -
New Tech West HS
05.2014
Skills
- Office Management
- Project Management
- Business Administration
- Sorting and Labeling
- Medical Filing
- Medical Billing
- Appointment Scheduling
- Appointment Confirmation
- Fluent in Spanish and English
- Customer Service
Personal Information
Date of Birth: 11/23/1996
Languages
- ENGLISH, Fluent
- SPANISH, Native
References
References available upon request
Timeline
Patient Service Representative
Aspen Dental
09.2023 - Current
CASE MANAGER
Families First
07.2022 - 10.2022
ADMINISTRATIVE MANAGER
All Star Learning Center
01.2019 - 08.2023
HIGH SCHOOL DIPLOMA -
New Tech West HS
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