Ila Thompson
Livermore,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Comfortable working in high-volume service environments.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Peet's Coffee
Livermore , CA
2021.10 - Current
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained a clean and well-stocked work area throughout shifts.
- Assisted customers in selecting beverages based on their preferences.
- Resolved customer complaints in a polite and professional manner.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
High School Diploma -
Livermore High School
Livermore, CA2033-06
TAG Transfer - Computer Science And Criminal Justice
Las Positas College
Livermore, CASkills
- Espresso machine operation
- Barista Training
- Cash Handling Accuracy
- Product Upselling
- Adaptability to Change
- Cleanliness Maintenance
- Customer Service
- Teamwork and Collaboration
- Task Prioritization
- Opening and closing procedures
Affiliations
- Piano Lessons - Main Street Music
- Past Debate Team member - Livermore High school
- Past Conspiracy Club member - Livermore High school
- Past member of the Christensen Middle School and Livermore High School Orchestra
- Korean Language School -Light of Grace Korean Church
- Past member of Tri-M Music Honor Society
- Babysitting
- Dog Walking
Accomplishments
- Honor Roll 2016-2022
- 4.03 G.P.A throughout High School
Timeline
Barista Shift Supervisor
Peet's Coffee
2021.10 - Current
High School Diploma -
Livermore High School
TAG Transfer - Computer Science And Criminal Justice
Las Positas College
Similar Profiles
Ashley PascualAshley Pascual
Shift Lead at Peet's CoffeeShift Lead at Peet's Coffee
Letty SantiagoLetty Santiago
Barista Shift Lead at Peet's CoffeeBarista Shift Lead at Peet's Coffee
Dante LynnDante Lynn
Shift Lead at Peet's CoffeeShift Lead at Peet's Coffee