Ilana Shadrick

• Assisted general manager with operations game plan and company initiatives implementation.
• Resolved customer complaints promptly to maintain a high level of satisfaction.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Trained new employees on company policies and procedures.
• Set up and adjusted machines and equipment to produce pre-determined results.
• Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Evaluated employee performance, delivering individualized feedback and praise.
• Provided on-the-job training to new staff members.
• Educated customers about offerings, promotions and pricing to boost sales.
• Reinforced rules to promote superior employee performance.
• Ensured all safety and sanitation regulations were met throughout the shift.
• Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
• Conducted regular team meetings to communicate targets, updates, and gather feedback.

• Citizen Promise Program helps high school students become life, career, and citizen-ready.
• Utilized public-private partnerships to encourage students' understanding of American history's founding documents.
• Fostered community involvement by challenging students to build character and develop essential skills.
• Facilitated opportunities for students to utilize time, talent, and resources to contribute to community initiatives.
• Organized year-round opportunities to inspire and educate citizens.
• Celebrated student achievements through integrated efforts from multiple community roles.

My parents own RLW, so I was learning the ins and outs of the family business from a young age.

• Set up, operate, and maintain woodworking machines, including saws, drills, and sanders, to cut, shape, and finish materials.
• Created custom woodworking designs based on client requests or drawings.
• Gained experience in calculating board footage.
• Developed relationships with new business prospects.
• Demonstrated knowledge of industry-specific terminology and concepts related to sales activities.
• Identified customer needs by asking questions and advising on best solutions.
• Recognized security risks to properly handle situations.
• Managed client inquiries regarding product features, pricing, availability.
• Greeted and assisted customers to foster positive experiences.
• Engaged in lead generation activities, including cold calling and email campaigns, to expand the customer base.
• Educated customers about proper care of their new woodworking items.
• Conducted research on new techniques related to woodworking processes to improve efficiency.
• Set up and operated saws, routers, jointers and other woodworking equipment to cut and shape wooden frames.

• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Maintained safe food handling practices to prevent germ spread.
• Talked pleasantly with customers while taking orders and promoted positive image for business.
• Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
• Processed payments on cash register and counted back bills and change to patrons.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Kept track of stock rotation so that older products are used first while maintaining freshness of new stock items.