Ilanna Batista
Edgartown,MA
Summary
At Poli Studio, excelled as a Front Desk Receptionist by enhancing customer satisfaction through exceptional service and efficient problem resolution. Mastered appointment scheduling and office organization, leading to a streamlined check-in process. Demonstrated outstanding team collaboration and communication skills, significantly contributing to a positive work environment.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Poli Studio
06.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
Education
High School Diploma -
Martha's Vineyard Regional High School
Oak Bluffs, MA06.2027
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Office Organization
Languages
Portuguese
Native or Bilingual
Timeline
Front Desk Receptionist
Poli Studio
06.2022 - 08.2023
High School Diploma -
Martha's Vineyard Regional High School
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