Ileana Cervantes
Spring
Summary
Experienced shift leader skilled in supervising teams and optimizing operational efficiency. Proven ability to train employees, manage schedules effectively, and ensure safety compliance, resulting in high customer satisfaction and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Leader
Whataburger Restaurants L&C
Spring
07.2020 - Current
- Supervised daily operations, enhancing service efficiency and boosting customer satisfaction.
- Managed shift schedules to optimize staff coverage during peak hours.
- Monitored team performance and provided feedback, elevating overall service quality.
- Trained new team members on company policies and service standards.
- Resolved customer complaints promptly, contributing to a positive dining experience.
- Implemented safety protocols to ensure a safe work environment for staff.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Klein High School
Spring, TX06-2018
Skills
- Operational efficiency
- Schedule management
- Staff supervision
- Team building
- Employee training
- Safety compliance
- Conflict resolution
- Effective communication
- Adaptability to change
- Customer service
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- OSHA
- HIPAA
Timeline
Shift Leader
Whataburger Restaurants L&C
07.2020 - Current
High School Diploma -
Klein High School