ILEANA TIJERINA
Houston,TX
Overview
11
11
years of professional experience
Work History
Placement Specialist
Girl Scouts of San Jacinto Council
Houston, TX
05.2023 - Current
- Currently I am a level 2 Specialist in my department. I accomplished this within 2 years, as the levels started in 2022.
- Developed and implemented placement strategies to enhance member engagement and retention.
- Collaborated with community organizations to identify volunteer opportunities for members.
- Sorting and working on cases for customers.
- Sales experience
- In charge of important reports and making sure my team completes their duties in a timely manner.
DATA SPECIALIST
Change Happens!
TX
01.2019 - 05.2022
- Created graphs, charts and other visualizations to convey results of data analysis using specialized software.
- Recommended data-driven solutions to key stakeholders.
- Analyzed, manipulated and process large sets of data using statistical software.
- Identified relationships and trends and any factors that affected results of research.
- Designed surveys, opinion polls, or other instruments to collect data.
- Provided efficient and courteous service to clients at all times.
- Responded quickly to meet client needs and resolve problems.
COUNSELOR SECRETARY
Sam Rayburn High School
TX
08.2017 - 01.2019
- Covered for receptionist and administrative team members by answering telephone and distributing mail.
- Provided information management support to enhance effectiveness of networks and data communications.
- Facilitated requests by answering or referring customer inquiries in person or on telephone.
- Created manual and electronic document files and records, providing up-to-date information or historical reference.
- Processed documents and materials, disseminating information in compliance with administrative guidelines.
- Coordinated assigned projects or program components, completing activities and delivering scheduled services.
DIRECT CARE WORKER
BCFS Health and Human Services
Baytown, TX
06.2016 - 07.2017
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Prepared and maintained records of client progress and services performed, reporting changes in client behavior to manager and supervisor.
- Cleaned and organized client's living quarters to make living conditions more hospitable.
- Supervised eight youth clients at a time all of the time during my shift. Making sure they are safe, meeting their needs, doing daily routines, and taking detailed notes on each of the clients for safety purposes.
OPERATIONS ASSOCIATE
Louis Vuitton
Houston, TX
01.2015 - 01.2016
- Ordering high end items for loyal and new customers.
- Filing receipts daily, opening/closing procedures dealing with an excessive amount of money.
- Making sure the necessary paperwork was ready for deposits and closing procedures.
- Packaging and shipping items out to clients or other store locations.
- Customer service answering phone calls to assist customers and ordering items from other locations around the United States.
- Translating for sales associates and management.
- Using excel to create schedules and lists for sales associates.
- Using word and software system to make business cards for sale associates.
Education
HIGH SCHOOL DIPLOMA -
The Chinquapin School
TX05-2019
NURSING PROGRAM - Nursing
Stephen F. Austin State University
Nacogdoches, TX08-2015
Skills
- Bilingual- English/Spanish
- Efficient, reliable, years of customer service experience, years of Data work experience, and hard working
- PC Skills: Microsoft Word, Microsoft powerpoint, Microsoft Excel
- Client management
- Recruitment strategies
- Cold calling
- Time management
- Recruiting and sourcing
- Recruitment strategy development
- Team collaboration
- Self-motivated work ethic
- Team motivation
- Verbal and written communication
- Administrative skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Placement Specialist
Girl Scouts of San Jacinto Council
05.2023 - Current
DATA SPECIALIST
Change Happens!
01.2019 - 05.2022
COUNSELOR SECRETARY
Sam Rayburn High School
08.2017 - 01.2019
DIRECT CARE WORKER
BCFS Health and Human Services
06.2016 - 07.2017
OPERATIONS ASSOCIATE
Louis Vuitton
01.2015 - 01.2016
NURSING PROGRAM - Nursing
Stephen F. Austin State University
HIGH SCHOOL DIPLOMA -
The Chinquapin School