Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Ileen Cruz

West Hempstead, New,NY

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience

Work History

Cashier

Gap Factory
Garden City, NY
05.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and provided friendly customer service.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
  • Informed customers of current sales and promotions.

Cashier

Burlington
Garden City, NY
07.2022 - 12.2022
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
  • Instructed cashiers on proper procedures for handling money and credit card transactions.
  • Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
  • Monitored cashier performance by observing employees' interactions with customers during shifts.
  • Engaged in problem solving activities when conflicts arose between employees or customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted customers with product selection, loading items onto carts, and answering questions.
  • Stocked shelves with merchandise throughout the store.
  • Maintained a safe work environment by following all safety protocols.
  • Conducted regular price checks to ensure accuracy of pricing labels.
  • Ensured that sales floor was free from obstructions or hazards at all times.
  • Assisted other departments with stocking duties when necessary.
  • Removed empty boxes from sales floor after restocking was complete.
  • Lifted heavy loads up to 20 pounds on consistent basis and completed many physically-demanding tasks in high-speed, environment.

Education

High School Diploma -

West Hempstead High School
West Hempstead, NY
06.2022

Skills

  • Cash Handling
  • Payment Processing
  • Returns Processing
  • Customer Assistance
  • Customer Service
  • Staff Training
  • Money Handling
  • Credit and Cash Transactions
  • Customer Satisfaction
  • Training and Coaching
  • Online Order Picking

Languages

Spanish
Full Professional

Accomplishments

  • Honor Roll Student

Affiliations

  • volunteer
  • singing
  • cooking

Timeline

Cashier

Gap Factory
05.2023 - Current

Cashier

Burlington
07.2022 - 12.2022

High School Diploma -

West Hempstead High School

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Ileen Cruz