Ileen Cruz
West Hempstead, New,NY
Summary
Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Cashier
Gap Outlet
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Met customer service goals and exceeded customer expectations.
Cashier
Burlington
06.2022 - 12.2022
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Streamlined cashier operations for enhanced productivity by implementing effective training programs for new hires.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
Education
High School Diploma -
West Hempstead High School
West Hempstead, NY06.2022
Skills
- Customer Service
- Customer Assistance
- Product Recommendations
- Cash Handling
- Refund Handling
- Staff Training
- Customer Relations
- Merchandise Restocking
- Time management
- Customer focus
- Conflict resolution
- Teamwork and collaboration
- Positive attitude
- Supervision and leadership
- Fluent in spanish
Accomplishments
- Promoted to service expert after only 5 months for exceptional performance.
- Resolved product issue through consumer testing.
volunteer
- church volunteer
- Helped with sunday school
- worked with kids ages 2-12
- helped in the kitchen
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Gap Outlet
05.2023 - Current
Cashier
Burlington
06.2022 - 12.2022
High School Diploma -
West Hempstead High School
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