Ileen Michelle Perez
Los Angeles,CA
Summary
Dynamic and results-driven Sales Associate at the Los Angeles Convention Center, skilled in customer engagement and cash handling. Proven ability to enhance sales through effective communication and product knowledge, while maintaining a calm demeanor under pressure. Committed to delivering exceptional service and fostering team collaboration to achieve goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Los Angeles Convention Center
Los Angeles
05.2021 - 08.2025
- Demonstrated product features and benefits for customers' needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Conducted inventories on a regular basis to track stock levels.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
Server/Hostess
Paradise Buffet
Montebello, CA
06.2021 - 01.2025
- Performed cashier duties such as taking payments from customers and making change accurately.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Processed guest checks using POS system accurately.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Provided exceptional service to high volume of daily customers.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) - Business
Elac
East Los AngelesSkills
- Bilingual
- Customer service
- Cash handling
- Inventory management
- Sales techniques
- Market analysis
- Team collaboration
- Effective communication
- Product sales
- Calm demeanor
- Excellent people skills
- Goal tracking
- Customer engagement
Affiliations
- Family oriented
- School
- Daily Gym lifestyle
- Ranch life
- Snowboarding
- Volleyball
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Hostess
Paradise Buffet
06.2021 - 01.2025
Sales Associate
Los Angeles Convention Center
05.2021 - 08.2025
Some College (No Degree) - Business
Elac
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