Ili-amal Espinoza-burruel
Thief River Falls,MN
Summary
At El Brunch Bistro, excelled in enhancing customer satisfaction through expert handling of transactions and meticulous attention to safe food practices. Demonstrated exceptional teamwork and support, alongside proficient order delivery, contributing significantly to a positive dining experience. Renowned for a proactive approach in resolving guest inquiries, embodying a blend of dynamic service skills and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Server
El Brunch Bistro
Tucson, Arizona
08.2024 - 03.2025
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Organized storage areas for clean dishes and stocked linens.
- Conducted regular checks on customer satisfaction levels during meal service.
- Communicated effectively with kitchen staff regarding orders placed by customers.
- Communicated with kitchen staff regarding any special requests from customers.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Greeted customers and answered questions about menu items.
- Maintained a friendly attitude towards customers at all times.
- Replenished napkins, condiments, silverware and glassware as needed.
- Swept and mopped floors in dining areas to maintain cleanliness and safety standards.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZSkills
- Customer service
- Cash handling
- Food safety
- Conflict resolution
- Order processing
- Team collaboration
- Food spoilage prevention
- Order delivery practices
- Table setting
- Supply restocking
Affiliations
- longboarding
- painting
- wrestling
Timeline
Server
El Brunch Bistro
08.2024 - 03.2025
High School Diploma -
Tucson High Magnet School
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