Ilia Torrence
Maryland Heights,MO
Summary
- Recognized for strong customer service and ability to create positive experiences for customers and patients.
- Maintained high accuracy while handling prescriptions and patient information in a fast-paced pharmacy environment at Walgreens.
- Efficiently managed and prepared online grocery orders while meeting productivity goals at Walmart.
- Successfully supervised team members and ensured smooth operations during busy shifts as a fast food manager.
- Known for strong time management, organization, and the ability to balance multiple responsibilities.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
St Louis, Missouri
05.2025 - 11.2026
- Supervised and coordinated daily operations while leading a team of employees during busy shifts.
- Trained and supported new team members on company procedures, customer service, and food safety standards.
- Managed shift schedules, delegated tasks, and ensured efficient workflow during high-volume hours.
- Handled customer concerns and resolved issues professionally to maintain a positive dining experience.
- Monitored inventory levels, restocked supplies, and assisted with ordering products when needed.
- Ensured compliance with food safety, cleanliness, and health regulations.
Fulfillment Associate
Target
12275 St Charles Rock Rd
11.2025 - 04.2026
- Efficiently processed and fulfilled online orders, ensuring timely delivery to customers.
- Operated warehouse equipment, including forklifts and pallet jacks, adhering to safety protocols.
- Maintained inventory accuracy through regular audits and stock replenishment activities.
- Collaborated with team members to optimize order picking processes and reduce fulfillment times.
- Assisted in training new associates on operational procedures and best practices for efficiency.
- Monitored product quality during packing stages to ensure customer satisfaction upon delivery.
Pharmacy Technician
Walgreens
Maryland Heights, Mo
09.2024 - 05.2025
- Assisted pharmacists with preparing and dispensing prescriptions.
- Processed prescription orders and handled insurance claims.
- Provided customer service to patients picking up medications.
- Maintained accurate records while following pharmacy safety and confidentiality standards.
Customer Service Manager
Jimmy John’s
Maryland Heights, Mo
04.2023 - 09.2024
- Supervised and coordinated daily operations while leading a team of employees during busy shifts.
- Trained and supported new team members on company procedures, customer service, and food safety standards.
- Managed shift schedules, delegated tasks, and ensured efficient workflow during high-volume hours.
- Handled customer concerns and resolved issues professionally to maintain a positive dining experience.
- Monitored inventory levels, restocked supplies, and assisted with ordering products when needed.
- Ensured compliance with food safety, cleanliness, and health regulations.
Education
McCluer
Saint Louis, MOPsychology
St. Louis Community College Florissant Valley
St Louis, MOSkills
- Customer service
- Communication skills
- Team leadership
- Time management
- Attention to detail
- Order management
- Inventory management
- Data entry
- Problem solving
- Organization
- Fast-paced work environment
- Team collaboration
Affiliations
- In my spare time I do hair I love making people look good and feel better about them selves when they sit in my chair.
- I’ve decorated and designed rooms for others special occasions. I want to go to school for interior design.
Education and Training
true
Timeline
Fulfillment Associate
Target
11.2025 - 04.2026
Online Personal Shopper
Walmart
05.2025 - 11.2026
Pharmacy Technician
Walgreens
09.2024 - 05.2025
Customer Service Manager
Jimmy John’s
04.2023 - 09.2024
McCluer
Psychology
St. Louis Community College Florissant Valley