Iliana De Santis
Austin ,TX
Summary
Service-oriented professional with a strong background in community engagement and personalized client support. Proven track record of mastering complex information and translating it into easy-to-understand solutions for diverse groups. Currently seeking a part-time role at a company that shares my passion for inclusion, and community impact. Available for flexible shifts, including weekends and holidays.
Overview
9
9
years of professional experience
Work History
Client Solutions & Service Specialist
Social Impact Consulting
Austin, Texas
10.2023 - Current
- High-Touch Customer Service: Provided "concierge-level" support to ensure all interactions are personalized, authentic, and focused on solving the client’s needs.
- Proactive Client Attraction: Successfully identified and engaged new clients by highlighting the long-term value of a social impact focus.
- Adaptable Knowledge Mastery: Rapidly learned new information across diverse sectors to ensure that customer needs were met.
Community & Inclusion Specialist
BCG
Austin, TX
05.2022 - 05.2023
- Individual Support & Guidance: Acted as a dedicated point of contact for staff members, listening to specific needs and providing tailored resources to help them succeed.
- Event Coordination: Handled the "behind-the-scenes" logistics for community events and workshops, ensuring everything ran smoothly and guests felt welcomed.
- Member Outreach: Assisted with initiatives to bring new people into programs, focusing on friendly communication and clear explanations of the benefits of joining.
Accessibility & Inclusion Coordinator
Capital One
McLean, Virginia
07.2017 - 08.2021
- Building Community: Helped organize small groups and events to bring people together, focusing on making sure everyone felt included and welcome.
- Daily Problem Solving: Handled requests and questions with patience, making sure small issues didn't turn into frustrations for the team.
Education
Bachelor of Arts - Sociology
Emory University
Atlanta, GA05-2017
Skills
- Relationship building
- Problem solving
- Effective communication
- Adaptability to change
- Conflict resolution
Affiliations
Hiking, Yoga, Reading, Sewing and Dog Walking
Timeline
Client Solutions & Service Specialist
Social Impact Consulting
10.2023 - Current
Community & Inclusion Specialist
BCG
05.2022 - 05.2023
Accessibility & Inclusion Coordinator
Capital One
07.2017 - 08.2021
Bachelor of Arts - Sociology
Emory University