Iliana Garza
Mission,TX
Summary
Certified Nursing Assistant with experience in diverse healthcare settings, including long-term care, assisted living, and rehabilitation facilities. Customer Service Representative with background in providing support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
USCIS Representative
Black Turtle Services
McAllen, TX
12.2017 - 12.2018
- Answered questions and resolved concerns for customer support.
- Participated in training sessions designed to improve overall job performance.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Identified needs of customers promptly and efficiently.
FEMA
Black Turtle Services
McAllen, TX
09.2017 - 11.2017
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone.
Technical Support
Teleperformance
Edinburg , TX
01.2016 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
CNA
Crossroads Assisted Living
Mission, TX
02.2015 - 11.2015
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Education
CNA Certificate -
New Start School
McAllen, TX04-2014
High School Diploma -
La Joya Juarez-Lincoln High School
Mission, TX06-2011
Skills
- Understands medical procedures
- Documenting behaviors
- Compassionate communication
- Call center experience
- Technical Troubleshooting
- Customer Support
- Inbound and Outbound Calling
- Call center procedures
Timeline
USCIS Representative
Black Turtle Services
12.2017 - 12.2018
FEMA
Black Turtle Services
09.2017 - 11.2017
Technical Support
Teleperformance
01.2016 - 06.2017
CNA
Crossroads Assisted Living
02.2015 - 11.2015
CNA Certificate -
New Start School
High School Diploma -
La Joya Juarez-Lincoln High School
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