Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ilianna Vega

Fresno,CA

Summary

Dependable server with a strong work ethic and exceptional customer service experience at Roger Rocka's Dinner Theater. Skilled in table bussing and professional guest engagement. I consistently fostered a welcoming atmosphere, providing fast, high-quality customer service. Recognized for maintaining order accuracy and thriving in professional dining environments while training new busser staff on best practices.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Roger Rocka's Dinner Theater
09.2022 - Current
  • Provided exceptional customer service by promptly addressing guest inquiries and needs.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu items thoroughly to accurately describe offerings to guests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Handled cash transactions and processed payments using point-of-sale systems effectively.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Adapted quickly to new procedures and restaurant policies while training on the job.

Education

High School Diploma -

Duncan Polytechnical High School
Fresno, CA
06-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Safe food handling
  • Food running
  • Cash handling
  • Order accuracy
  • Team collaboration
  • Table bussing

Certification

California Food Handler Certification

CPR Certification


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Roger Rocka's Dinner Theater
09.2022 - Current

High School Diploma -

Duncan Polytechnical High School

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